Vet clinic receptionist

Working as a vet receptionist can be a great opportunity to learn more about pets and spend time around them.

Job Summary: The role of a veterinary receptionist is to provide an exceptional standard of care for all patients and clients thru offering a friendly greeting by phone and in person. Receptionist are the first point of contact for clients utilizing the services of Tender Care Veterinary Center. It is the responsibility of the veterinary receptionist to schedule appropriately over the phone, greet all clients that enter the Center, and ensure the clients are comfortable in a clean reception area. They aid in achieving greater efficiency by ensuring the front office moves quickly so clients are not waiting. They have a significant role in communicating with and educating clients about pet health and well-being. Experience Requirement: Previous experience in the veterinary field desired years experience in a customer service field required.

Vet clinic receptionist

Veterinary receptionists provide a front-of-house service to all veterinary clients visiting a practice. Primarily you will be responsible for greeting patients and their owners when they arrive, and making them feel relaxed and welcome. Other veterinary receptionist duties include answering telephone calls, collecting payments, accepting mail, setting and scheduling appointments and selling items that may be available behind the counter. Depending on the size of the practice, you might also be responsible for other administrative tasks that keep the practice running day-to-day, for instance ordering office supplies, maintaining client records or sending reminders to patients about appointments. The important role that receptionists play within a veterinary setting cannot be underestimated. Effective customer service combined with specialist knowledge of the record-keeping systems that support clinical services can make the difference between loyal customers that continue to support your business by sharing their positive experiences with others, and unhappy customers that take their custom elsewhere. As a veterinary receptionist you will be the first point of contact for every client that visits a practice, and be responsible for most, if not all, external calls made to your organisation. As such you must be a natural communicator and confident engager and understand the needs of both humans and animals alike. You must also be able to remain calm with clients that may become upset or angered, and be empathetic towards situations that will be difficult for pet owners. Veterinary practices are busy environments that require effective administrators to run efficiently, therefore you should have a methodical working style and be able to effectively prioritise tasks at busy periods. A working knowledge of administrative and record keeping systems is also essential, however training would be provided in the workplace. Conditions may vary depending on specific job requirements; however you will be based primarily at a desk in a veterinary practice reception. As a full-time veterinary receptionist you could expect to work flexibly to cover evening and weekend shifts where necessary. There are often opportunities for part-time work or job shares.

As you gain experience, you may transition into other roles, vet clinic receptionist, such as a veterinary technician or front office manager at a veterinary hospital. What will blood tests or urine tests tell the owner? Her goal is to help businesses understand and reach their target audience in new, creative ways.

What about the glue that holds the entire veterinary practice together? While not the one wielding the scalpel or fitting the dreaded cone of shame on animals recovering from surgery, Veterinary Receptionists keep the practice running like a well-oiled machine. Return Voicemails and Answer Emails Any Veterinary Clinic Receptionist will start their day by checking emails or voicemails left at the practice. Messages can be left overnight or early in the morning from distressed pet owners who need assistance, or those with existing appointments looking to cancel or postpone them. Checking any messages and emails received, and responding to them, is essential as cancellations and delays can be detrimental to the day's schedule and cost the clinic money.

You're the hello and goodbye to every client, and the guiding hand of the veterinary practice. Here's how to make sure you're being the best you can be. New receptionists: Welcome! We're glad you're here. Photo: Shutterstock. This also means you should start training the moment they walk through the door on their first day of work. Every practice operates differently, and it takes six months to a year for new employees to become good at their jobs. Until then, your new employee should have restricted interaction and careful guidance with your clients. The No. When someone brings an emergency through the door, you want everyone to know what to do.

Vet clinic receptionist

So where do you start with hiring the right person? First things first, you have to decide on the title. One of the most challenging trends right now in veterinary medicine is giving the person at the front desk any position title OTHER than receptionist! Sometimes it gets confusing even knowing exactly what this person does in the veterinary practice , based on the new and often unfamiliar titles. You should find the most accurate and current summary of this in their job description, the jumping-off place for any hiring process. This will guide your discussion, and be sure to include these interview questions to ensure a good fit. A receptionist is well-suited to work at any type of front office, truthfully.

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Careers With Animals Day. They may be required to keep an eye on animal patients, offer food or water and collect samples. In this instance, do some forward planning and compile information on the expected clients for the day, so you know who is coming in and what for. For clients that may be waiting to be seen, what can I offer them as a receptionist? You may also need to admit and discharge animal patients, dispense medications and arrange for follow-up care. Just give me live chat. Often there are messages left overnight to book an appointment for today. Advise Animal Owners About Helpful Products You will often find that animal owners visiting the practice spend some time looking at the products on offer or advertised services like grooming that are available within the practice. Return Voicemails and Answer Emails Any Veterinary Clinic Receptionist will start their day by checking emails or voicemails left at the practice. There are often opportunities for part-time work or job shares. These clients are often to pick up food or medications we have set aside. Also, seek animal volunteer opportunities in your area or abroad. Now, these Veterinary Receptionist scenarios require you to be able to read the room and cater your approach to each situation. This may be sending a report to a specialist, calling a client to follow up, getting a medication ready, calling another clinic for patient history, or going over a treatment plan with an owner. As such you must be a natural communicator and confident engager and understand the needs of both humans and animals alike.

This post provides complete information on the duties and responsibilities that make up the job description of a veterinary receptionist. A veterinary receptionist is an individual who works in a veterinary clinic or hospital with basic knowledge of veterinary and front desk activities such as answering calls, welcoming clients and taking mails.

View our apprenticeship vacancies. One way to do so, is keep the owner informed as to when the Doctor will be ready. View all courses at CAW. We use cookies and local storage for live-chat, logging in, online purchases, site usage statistics and personalised content. While not the one wielding the scalpel or fitting the dreaded cone of shame on animals recovering from surgery, Veterinary Receptionists keep the practice running like a well-oiled machine. What is the clinic's vaccine protocol? As a Veterinary Receptionist, you will speak to people about all manner of situations and animal behaviours. This is also another example of the importance of scheduling, as when walk-in and emergency patients arise, you have a clear picture of appointments that are free or newly available that you can fill to keep the practice running smoothly and profitability. Email: info mcleanvet. Seek animal volunteer opportunities in your area, take courses or join an internship program at a vet hospital to gain hands-on experience. It's not enough to just answer phone calls and process payments.