Juniper support

Call a Specialist Today! This allows your staff to concentrate on running the business, not fixing equipment.

There is an opportunity to support your post-warranty equipment with the help of third-party maintenance TPM. Are you ready to take a different approach to traditional OEM maintenance? Access the solutions you need without unnecessary detours, extended wait times or challenges that halt your day. Conserve your resources and IT budget by making the switch to expert, reliable and flexible support that puts you first. Where is your Juniper hardware in the product life cycle? Select the year below to discover equipment support options and the next steps for your equipment.

Juniper support

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The portal, powered by a big-data juniper support that ensures data is accurate and available, juniper support, provides up-to-date support information via a highly customizable user interface. Advanced Insight Scripts AI-Scripts on the Junos OS devices automatically collect troubleshooting and diagnostic data based on these triggers and delivers the information to the Service Now console. They are more concerned with getting things fixed for us than making sure they get paid.

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Juniper Support Portal is your resource for Juniper post-sales support and services. Although the Juniper Support Portal was designed to make it easy to do business with Juniper Networks you might still have questions. Below you'll find some frequently asked questions and answers about the Juniper Support Portal along with a list of known issues. You might just need to refresh it. Skip to Main Content. Home Knowledge Quick Links. Expand search. Search Loading.

Juniper support

Enabling innovation for cloud operators. Make your network threat aware with Juniper Connected Security. Discover cloud delivered or on-premise offerings. Featured Products. Featured Solutions. Scale business outcomes with Juniper Global Services. Explore options and offers to connect with the networking solution you need. Apply cloud principles to metro networks and achieve sustainable business growth.

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OEM post-warranty maintenance. View all resources. Service Description Juniper Care combines traditional 24x7 remote technical support, hardware replacement services, online support and service automation. Fantastic experience overall — Service Express has been very flexible and responsive. Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. Average minute engineer callback. Gain access to Juniper Networks technical support engineers, software updates, online access to our knowledge base, online tools, and hardware replacement options. The Junos Space Service Now reporting interface aggregates and analyzes a myriad of data and information from your network, and displays reporting specific to each incident. SEI has been a great resource for us. Which option should you choose?

Enabling innovation for cloud operators. Make your network threat aware with Juniper Connected Security. Discover cloud delivered or on-premise offerings.

What should I do? The Junos Space Service Now reporting interface aggregates and analyzes a myriad of data and information from your network, and displays reporting specific to each incident. Average minute engineer callback. Custom Need a customized solution? This permits a substantial reduction in time spent by the operations team in managing the environment, while also reducing time spent in resolving issues. General Availability New equipment is introduced and made available to consumers. Integration with the CSC allows case creation to be automated. Highly customizable Customer Service portal rapidly delivers essential, up-to-date support data to users, including accurate case, contract, and notifications specific to the purchased products. Once there, the service technician coordinates with JTAC and the Customer for final resolution of the problem and the Customer will return the defective product to Juniper Networks. The engineers are well experienced and have good knowledge. Would you like to reduce your current support costs?