Jira resolve issue screen

Ask the community. Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

Learn more about Jira Cloud products, features, plans, and migration. Integrate Jira Cloud with Confluence, development tools, apps, and self-hosted tools using OAuth and feature flags. Control who has access to your Jira Cloud products and give them the right permissions to perform their role. Learn how to set up, customize, and manage Jira Cloud projects. Explore issues, issue types, issue custom fields, issue screens, custom field context, and issue field configurations in Jira Cloud. Define the lifecycle of your work and learn about issue workflow schemes and the issue collector. The Default Screen is used for the default issue operations for creating, editing or viewing an issue.

Jira resolve issue screen

Ask the community. The following instructions are meant to be performed by Jira Admins. Jira users won't be able to access the administrative sections mentioned by this article. This page is for company-managed projects. The "Resolution" field is an important feature in Jira. It specifies the reason an issue is closed and removes the need of having multiple statuses with the purpose of stating why the issue is closed, thus capturing important data for your team while reducing the time you have to manage your workflow. Jira considers that the lifecycle of an issue has come to an end when the "Resolution" field has a value. Any issue that has the Resolution field set is treated by Jira applications as "resolved". The Issue Navigator displays "Unresolved" when no resolution is set for an issue. This will lead to confusion and is strongly not recommended. There are many native functionalities in Jira that depend on the "Resolution" field. Some of them are and they are not restricted to :. Keeping the "Resolution" field working according to the best practices is crucial for your team to leverage Jira on exploring your company's potential. There will be situations where your team might notice odd behaviours when navigating through and working with Jira. Such scenarios can be and they are not restricted to :.

Resolution Set Using a Screen This option will allow your jira resolve issue screen to select an application Resolution value when transitioning the issue to the Done status. Ask the community. You must return to the Workflow page and Publish the draft in order for the changes to go into effect.

Before tickets are completed, we have a workflow that transitions to the Resolve Issue Screen and agents complete the fields on that screen and the ticket is closed. This is working fine. My question is, is there a way to modify this screen and add additonal fields that the agent must complete before the ticket can be closed, e. Yes, you can add fields to resolution fields. I would question "have you updated the knowledge base documentation" type fields though. All you're going to get is a pile of identical information that tells you absolutely nothing about what "resolved" really means.

Learn more about Jira Cloud products, features, plans, and migration. Integrate Jira Cloud with Confluence, development tools, apps, and self-hosted tools using OAuth and feature flags. Control who has access to your Jira Cloud products and give them the right permissions to perform their role. Learn how to set up, customize, and manage Jira Cloud projects. Explore issues, issue types, issue custom fields, issue screens, custom field context, and issue field configurations in Jira Cloud. Define the lifecycle of your work and learn about issue workflow schemes and the issue collector. The Default Screen is used for the default issue operations for creating, editing or viewing an issue. The Workflow Screen is used for the transition view for the default Reopen Issue transitions, originating from the Resolved and Closed steps and Close Issue transition, originating from the Resolved step in Jira's default workflow. Add a name and description that describes when this screen should be used.

Jira resolve issue screen

Albert Hauksson Published on 18 March Back to blog. Team Management. Accounts management. In this blog, we'll cover the setup and our suggested best practices for Screens and Screen schemes in JIRA and how to associate them with Issue Types. Related article: Schemes and Project configuration. It gives you control over the information you want included in your Issue, depending on what type of Issue you are creating or editing. For example, when I create an issue for my support team, I would want different information in the ticket than if I were to create a user story for the development team.

Walgreens henderson street fort worth tx

Manage issue screens Configure issue screens Manage screen schemes Manage issue type screens On this page Add a screen Edit a screen's details Copy a screen Delete a screen Configure a screen's tabs and fields Activate a screen. See all events. Generally it's the default resolve issue screen. Thanks for your response. If any screens have the Log time or Time Tracking fields and Jira's Time Tracking feature is subsequently deactivated, those screens will retain these fields until you specifically remove them. The Atlassian Community is here for you. Have access to all projects Be sure that you have the Browse projects permission on all projects of your Jira's Cloud instance. As the Resolution Field is a Required Field, if it is added to a "Default" Screen, newly created or edited issues will be in a Resolved state as the field would be populated by the Default Resolution Value. Anita Keeler Mar 16, Related content No related content found. Am I looking in the wrong place please?

The third rule is…. Type of project. User role.

If these fields cannot be found in the Add Field selection box and they haven't already been added to the screen, check whether Jira's Time Tracking feature has been enabled. Nic Brough -Adaptavist- Community Leader. Related content No related content found. Be sure to clear the Resolution field on any reopen transition. Platform notice: Server and Data Center only. It wasn't clear. Thank you. Jack Brickey Community Leader. Search instead for. Jira Software. Many thanks Tarun for your answer, I think I made my question a little too complicated, the resolution was much easier than expected and showed my inexperience with the tool. Suggest an answer Log in or Sign up to answer.