Hp printer not pulling paper

Issue The product does not pick up or feed paper from the main paper tray. The product might make noises as though it is printing, but no paper moves through it. How to use the solutions in this document.

Issue The printer does not pick up or feed the paper from the tray. The printer might make noises as though it is printing, but paper does not move through. How to use the solutions in this document A paper feed issue can occur for several reasons, such as dusty or contaminated paper rollers, the condition of the paper in the tray, or even issues with the software. To resolve the issue, try each solution in this document, and then use the steps in this section to print a self-test report. This step determines if the product hardware functions correctly.

Hp printer not pulling paper

Issue While printing, the product does not pick up or feed paper from the input tray. Video: Troubleshooting steps for paper feed issues. The following video demonstrates troubleshooting steps for paper feed issues. The outside of the printer might not look the same as your printer, but the steps are the same. If you have trouble viewing the video or to the view the video in a different size, click here to play the video on YouTube. Step one: Reset the printer Press the power button to turn off the product. Press the power button to turn on the product. Step two: Check the condition of the paper and reload it Follow these steps to make sure that the paper is loaded in the product correctly. Replace any ripped, dusty, wrinkled, or bent paper. If the paper is curled, uncurl it by gently bending it in the opposite direction of the curl or replace the paper. Insert the stack of paper in the paper tray, and then gently push the paper guides snugly against the paper. If it is pushed in too far, the product will pick up multiple sheets of paper, which can result in a paper jam. Step three: Clear the paper jam Clear the paper jam from the back of the printer Make sure to remove any loose paper. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the product.

Each roller is gray or black, and they are made of rubber.

Savarese Family Calendar savaresefa Posted: Apr 2, Drop down sheet feeder intermittent. Makes grinding noises. Does not pull paper into printer.

An Out of Paper or Load Paper message displays, and the printer does not feed or pick paper. Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved. Check the paper stack for defects such as wrinkled, torn, or bent pieces that might cause a pick-up issue. Remove any severely bent, wrinkled, or torn paper found in the stack. Check for obstructions inside the paper tray. Make sure nothing blocks the paper from engaging with the rollers. Select the correct paper size on the printer control panel or in the printer software. Wait until the printer is idle and silent, and then disconnect the power cord from the rear of the printer. With the flashlight, look down into the input tray and find the paper pick rollers.

Hp printer not pulling paper

My 3 year old OfficeJet Pro All-in-One printer won't load standard photo paper to print a photo. It sounds like it attempts to load the paper but it fails to do so and then reports a "Paper Jam. I've tried different photo paper stock without success. And after I remove the photo paper it prints the photo on plain paper.

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The Print dialog box opens. Step 1: Clean the paper pick rollers. Try asking HP's Virtual Assistant. The paper might not have been loaded far enough into the product. In the Paper Size Options area, click the appropriate paper size from the Size drop-down list to adjust the paper size. Enter a topic to search our knowledge library Enter a topic to search our knowledge library What can we help you with? Follow these steps to perform a reset. The following video demonstrates how to print a self-test report. Step 2: Print a self-test report Print a self-test report. Click the Features tab, and then click Printer Services. I cleaned the heads. The product might make noises as though it is printing, but no paper moves through it.

I cleaned the rollers and did a restart Hi Pammigirl ,.

From the Media drop-down, select the paper type that matches the paper you have loaded in the product. If the self-test report does not print , continue with the next solution. The quality of the paper can also make a difference. Never load mixed types of paper in the tray. Rainbow23 - HP Support. Is it in need of service? View Statistics:. If the issue is resolved, there is no need to continue troubleshooting. Click the tab that provides paper type and size settings. Avoid printing on paper that is dusty. Solution four: Adjust the paper settings in the print driver The product might not pick up paper if the paper size and type in the paper tray do not match the size and type settings in the print driver. Click here to learn more. Repair fees might apply for out-of-warranty products.