Xbox request refund

Home Home. Request a refund for digital games. Questions about a refund email?

Home Home. Digital Game Purchase Refund Terms. Sign in to Xbox on your device. Questions about a refund email? For refunds related to digital game subscriptions, digital gifting, digital game pre-orders, and all other digital gaming offers, see the links below. Xbox subscription cancellations and refunds.

Xbox request refund

Home Home. Xbox subscription cancellations and refunds. You can cancel an Xbox subscription at any time. Turning off recurring billing will stop future charges for a subscription and grant you its benefits until its expiration date. You may also be eligible to cancel immediately with a refund; however, not all subscription charges can be refunded. In the following countries, you have the right to cancel a subscription that has recurring billing with immediate effect and receive a prorated refund as described in the Microsoft Consumer Subscription Prorated Refund Policy:. Available for the last subscription renewal charge for subscription terms greater than one month. Available for the last subscription charge. For more info, go to:. Countries with prorated refunds for Microsoft subscriptions.

Gift cards and Microsoft account balances, xbox request refund. If you were eligible for a refund, you can check the status of your refund on your Microsoft account Order history page. Notes: Single items from within a bundle cannot be returned.

If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. To get a refund on a subscription, use our self-help tool below to guide you through the right steps. If you want to change from one Microsoft subscription to another type, read how to switch subscriptions. If you don't recognize a charge on your account, you can now investigate it on the Manage your payments page of your Microsoft account dashboard. Learn more. If you have purchased Microsoft or Office, learn how to download or install Microsoft or Office. If you cancel a subscription in the following countries, you may be entitled to a prorated refund.

The Xbox ecosystem features thousands upon thousands of games, DLC and in-game purchases, apps, subscription services, and more, all of which are available to players and provide endless ways to have fun. There are times, however, when a purchase doesn't pan out as expected. If the game or game purchase is broken and doesn't work, doesn't deliver what it promised, or simply doesn't appeal to the purchaser, Microsoft provides methods with which players can seek a refund or cancellation. Even the best Xbox games can be refunded if you have reason. Players may not always have these options available to them there are rules and requirements in place to prevent abuse , but players can often get refunds or easily cancel unwanted subscriptions straight from their Xbox console, or through their Microsoft Account online. Here's everything you need to know about requesting refunds for Xbox games, game purchases, and subscriptions.

Xbox request refund

If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. To get a refund on a subscription, use our self-help tool below to guide you through the right steps. If you want to change from one Microsoft subscription to another type, read how to switch subscriptions.

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If you don't recognize a charge on your account, you can now investigate it on the Manage your payments page of your Microsoft account dashboard. How to get service for Surface. Your IT admin will be able to collect this data. To view our Microsoft Services Agreement, visit:. Sign In. Pictures helped. If you were not eligible for a refund, or if you cancelled recurring billing, there will not be a refund entry. Xbox subscription cancellations and refunds. Shipping, orders, and history. Notes: If you don't recognize a charge on your account, you can now investigate it on the Manage your payments page of your Microsoft account dashboard. Protection of your account and payment information is important to us. Tell us why you're requesting a refund. Most people pursuing a refund just want to solve a problem, but sometimes the system is abused.

Home Home. Request a refund for digital games.

Accessibility center. Clear instructions. Home Home. Settings, apps, and games in Microsoft Store. Yes No. Related topics. Xbox subscription cancellations and refunds. Authorize or troubleshoot a purchase. Your IT admin will be able to collect this data. You won't be charged after this date. For detailed info about return and refund policies, see Microsoft Terms of Sale. Terms and refund policies.