Xbox refund

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If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. Items that may be eligible for a return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software. Note: If you can't request a return or get a prepaid shipping label for your return, contact support. You can request a return or exchange on your Microsoft account Order history page. Open Order history. For detailed information about return and refund policies, see Microsoft Terms of Sale.

Xbox refund

Home Home. Xbox subscription cancellations and refunds. You can cancel an Xbox subscription at any time. Turning off recurring billing will stop future charges for a subscription and grant you its benefits until its expiration date. You may also be eligible to cancel immediately with a refund; however, not all subscription charges can be refunded. In the following countries, you have the right to cancel a subscription that has recurring billing with immediate effect and receive a prorated refund as described in the Microsoft Consumer Subscription Prorated Refund Policy:. Available for the last subscription renewal charge for subscription terms greater than one month. Available for the last subscription charge. For more info, go to:. Countries with prorated refunds for Microsoft subscriptions. Things often go a lot faster when we know you.

Xbox status.

Home Knowledge Base Xbox. The Xbox refund policy is quite straightforward. Microsoft allows for the return of digital game products, as long as the refund request is made within 14 days of the purchase date. The eligibility for a refund also hinges on meeting certain criteria that Microsoft has put in place. When cancelling an Xbox subscription , users can opt to turn off recurring billing. This stops future charges and lets you enjoy the subscription benefits until the expiration date.

Home Home. Digital Game Purchase Refund Terms. Questions about a refund email? For refunds related to digital game subscriptions, digital gifting, digital game pre-orders, and all other digital gaming offers, see the links below. Xbox subscription cancellations and refunds. Help with giving digital games as gifts.

Xbox refund

Games are a wonderful thing, but sometimes they fail to live up to expectations, or in some situations, are downright broken. To no surprise, you'll probably be looking to refund the game if you hit this wall, but unless you know what to do, it's not as simple as you may expect. To start, there are some important terms and conditions worth noting. As stated on the Xbox Support page, most purchases are not eligible for a refund after 14 days. There's been a few exceptions to this rule, with titles such as Cyberpunk , but for the most part, you have a day window. Another important bit of information to know is that submitting a request does not guarantee a refund, so while this guide will point you in the right direction, Xbox has every right to refuse your refund. Along with game and media purchases, you can also request an Xbox subscription refund. Thankfully, you can sort it all out via Xbox Support. You may or may not know, but you can also purchase physical items via your Xbox - even a new console!

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To keep the process running smoothly, it is advisable to request refunds promptly and provide clear reasons for the return. Microsoft Store Microsoft account Microsoft account dashboard More To do so on console:. Gift cards and Microsoft account balances. Was this information helpful? To cancel or turn off recurring billing and to check refund eligibility from your mobile or desktop browser:. Apple Expand child menu Expand. Can you help us improve? If there are additional terms shown when you purchase your subscription, those terms may be different and will apply to your purchase instead of the standard terms. Your IT admin will be able to collect this data.

After all, no one should have to settle with buying a broken or unfinished gaming experience. Thankfully, Microsoft does have refund policies in place to help take the sting out of such a purchase, and help you and your wallet rest easier.

PC Expand child menu Expand. To do so, follow these instructions. If you were eligible for a refund, you can see the refund status by following the steps below. If eligible, customers can usually print a prepaid shipping label for the return. Pay a past-due balance to unlock your subscription. Pictures helped. Consumer and Regulatory Information. You have multiple accounts. Request a refund for digital games. Clear instructions. Shipping, orders, and history. Single items from within a bundle cannot be returned.