Xbox marketplace refund

Home Home. Digital Game Purchase Refund Terms. Questions about a refund email? For refunds related to digital game subscriptions, digital gifting, digital game pre-orders, and all other digital gaming offers, see the links below.

Xbox Owners have the option to buy Xbox games from physical stores and return them if they are unsatisfied. However, returning games is not an option for those that own the Xbox One S or the Xbox Series S since they rely entirely on digital purchases. Fortunately, all is not lost, as Xbox owners who have made digital purchases can get a refund on a game. While it may seem complicated, it is actually pretty straightforward. To simplify things, this guide will cover everything there is to know about refunding a game on Xbox and other valuable tidbits. When a refund has been approved, Microsoft will return the money in a few business days on the same payment method that was used to purchase the game in the first place.

Xbox marketplace refund

Home Home. Request a refund for digital games. Questions about a refund email? If the refund request is approved, you'll see it being processed on your Microsoft account, and you'll no longer be able to access the digital game product. Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited. Check out additional eligibility details, guidelines, and resources below. To start your refund request, sign in. Sign In. Refund eligibility. For single-use items like consumables and in-game currency , your request is likely eligible only if the consumable was not redeemed or used. There are often limits on the number and type of refunds allowed and the monetary compensation that we can provide to each purchaser in a given year. We provide digital game product refunds as part of a consistent and reliable buying experience. However, if it appears refunds are being abused, we reserve the right to stop offering refunds except where legally required.

I see an unexpected Xbox subscription charge on my bank statement.

Home Home. Xbox subscription cancellations and refunds. You can cancel an Xbox subscription at any time. Turning off recurring billing will stop future charges for a subscription and grant you its benefits until its expiration date. You may also be eligible to cancel immediately with a refund; however, not all subscription charges can be refunded. In the following countries, you have the right to cancel a subscription that has recurring billing with immediate effect and receive a prorated refund as described in the Microsoft Consumer Subscription Prorated Refund Policy:. Available for the last subscription renewal charge for subscription terms greater than one month.

Microsoft lets you refund the game or cancel the subscription ; however, you must not abuse this system. You have to have a reason to refund your Xbox games. There are rules and regulations, and you might not be eligible for a refund. This article will describe everything you need to know about refunds and subscription cancellations, whether directly from an Xbox console or through a Microsoft account. The Xbox ecosystem has thousands of games, apps, DLCs, subscription services, and more. But with such a complex system, mistakes can happen.

Xbox marketplace refund

Home Home. Request a refund for digital games. Questions about a refund email? If the refund request is approved, you'll see it being processed on your Microsoft account, and you'll no longer be able to access the digital game product. Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited. Check out additional eligibility details, guidelines, and resources below. To start your refund request, sign in. Sign In.

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For more info about our refund policy, visit:. Additional offer terms. Settings, apps, and games in Microsoft Store. To download new games, open Microsoft store. Marketplace theft is when someone fraudulently acquires Xbox content, gift cards, codes, and funds, or otherwise defrauds Microsoft through the improper use of the Microsoft Store or Xbox Support. Windows Insiders. For pre-sales support, or issues with purchasing, contact Sales support. When a refund has been approved, Microsoft will return the money in a few business days on the same payment method that was used to purchase the game in the first place. However, returning games is not an option for those that own the Xbox One S or the Xbox Series S since they rely entirely on digital purchases. Refund eligibility.

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To view the terms that are applicable to your purchase of an Xbox subscription from the Microsoft Store, go to:. Yes No. If you pre-ordered a game and want to cancel, you can do so up to 10 days before the game launches. Items that may be eligible for a return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software. Payment options and updates. Get answers. Microsoft subscription benefits. What happens when Xbox discovers that marketplace theft has occurred? Your purchase history can be found at:. Xbox subscription cancellations and refunds.