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Discover what our all-in-one IT solution can do for your business. Try free. Learn how to download and install the GoToAssist Expert desktop app from various browsers. When you download the GoToAssist Expert desktop application so that you can host support sessions , an installation package including the GoTo Opener application will be downloaded onto your computer. By running this installation package and leaving the applications installed, you will be able to quickly and easily start sessions and re-install the application, if needed. These instructions apply to Windows agents only.

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Ability to set parameters for pre-deployment - Administrators who distribute the GoToAssist Customer Attended Standalone application to their end-users can set parameters from the command line i. While both applications provide the same ability to join a support session, the differences between these two apps are based on how they become introduced to a customer's computer, www.fastsupport.com download, and how they behave once they appear. Www.fastsupport.com download GoToAssist Expert desktop application will be automatically launched, www.fastsupport.com download, and the agent can start hosting support sessions with customers.

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Discover what our all-in-one IT solution can do for your business. Try free. Setting up unattended access on a customer's computer or server allows you to access their computer when the customer is not sitting in front of it, enabling you to provide unattended technical support at any time. Computers that have unattended access set up are known as unattended support computers. By setting up unattended access, the GoToAssist Customer desktop application will be downloaded on the customer's computer, and the computer will be listed in the Inventory and on the Dashboard and Devices pages. With security in mind, unattended access cannot be set up without permission from your customer. See Start unattended support sessions for more information about connecting to unattended devices. Access to the Unattended Support feature including those described here is dependent upon your user group settings or your individual user settings , which are set by your administrator. Does your version look different?

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Discover what our all-in-one IT solution can do for your business. Try free. The GoToAssist Customer desktop application can be downloaded onto a customer's computer to enable agents to connect to them via attended or unattended support sessions, which includes the following:. Additionally, customers have the option to download the GoToAssist Customer Attended Standalone application to join support sessions, and the same GoToAssist Customer toolbar will appear. Learn more. Access to the Unattended Support feature is dependent upon your user group settings or individual user settings , which are configured by your administrator. Does your version look different? When customers first join a support session, the agent s will immediately be able to see their screen. They can stop and restart viewing the customers screen themselves at any time during the session, but if the customer stop sharing their own screen the agent will have to request permission to see it again. The agent s can also choose to share their screen with the customer.

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This application is a download only i. For more information, please see the System requirements for customers. Faster time to session - Agents and customers experience a significant improvement to the speed at which it takes to connect to a support session, increasing overall productivity. The download will begin automatically. Using the GoToAssist Customer Attended Standalone application can make joining attended support sessions easier than ever before. Note: If customers remove the GoTo Opener application at a later time, they'll need to go through the entire download process again. For detailed installation instructions, please see below. Administrators, agents, and customers alike can benefit in the following ways:. Does your version look different? We are currently experiencing an unplanned outage for this product.

Discover what our all-in-one IT solution can do for your business. Try free.

Learn how to download and install the GoToAssist Expert desktop app from various browsers. Click Run. View Service Status. It can be launched only from the location where it has been saved. No administrative rights required to run - Customers do not need administrative rights to run the application and join a support session. Ability to set parameters for pre-deployment - Administrators who distribute the GoToAssist Customer Attended Standalone application to their end-users can set parameters from the command line i. The download will begin automatically. This "helper" application downloads as the GoToAssist Opener. Install instantly Go to www. Once downloaded, this app can be saved locally on the customer's computer, or placed in a shared location on their network. We don"t recommend that you do this if you frequently start sessions from the web. For detailed installation instructions, please see below.