Walmart customer service job duties

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

They are responsible for answering the phone and processing returns and exchanges, and they may occasionally have to ring up purchases. Customer service associates must interact with customers in a pleasant, professional manner. The first thing you will need as a Walmart customer service associate is people skills. You will work with the public on a daily basis, and the very nature of the job puts you in contact with customers who may be disgruntled or angry. Many customers come to customer service in need of a return or exchange, and they may be upset that their purchase did not turn out as expected. You must remain calm when dealing with angry customers while processing the return or exchange. You must be attentive and alert to prevent falling for scams that involve returning merchandise.

Walmart customer service job duties

Everything we do at Walmart helps million weekly shoppers save money so they can live better. We need friendly, helpful associates in our Customer Service and Call Centers. You can navigate a tough situation with a calm, level head. You know just what to do in the heat of the moment. You work well under pressure, taking on each obstacle at a time, prioritizing and re-prioritizing as you go. Keep calm You can navigate a tough situation with a calm, level head. Handle pressure You work well under pressure, taking on each obstacle at a time, prioritizing and re-prioritizing as you go. Featured roles Service Desk Associate Resolve customer issues and concerns. See All Openings. Store Customer Service Manager Supervise customer service associates. Customer Care Center Agent Deescalate and resolve customer issues. Customer Care Center Coordinator Generate forecasts to fulfill staffing needs. Customer Care Center Director Provide strategic direction for department. Walmart temporary services Learn More. Our story From the five-and-dime to Fortune One.

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Sign Up. Sorry, this listing is no longer accepting applications. Omaha, NE. Full Time. Similar Jobs. Resolve customer issues through multiple channels by responding to tier 2 queries Research issues as necessary and provide resolution Support and advise entry-level contact center agents by responding to escalated queries Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners Support the collection of feedback from customers by gathering and recording customer satisfaction survey ratings Determine customer needs and business priorities; coordinate and execute on work assignments; provide advice, feedback, and support to ensure timelines and work quality are achieved; and model and help others with how to adapt to change or new challenges.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One. Share this position. What you'll do at You play a major role in how our customers feel when they leave the store. You might be the first, last, and sometimes only associate a customer interacts with. That's why it's so important to smile, greet, and thank every customer.

Walmart customer service job duties

Everything we do at Walmart helps million weekly shoppers save money so they can live better. We need friendly, helpful associates in our Customer Service and Call Centers. You can navigate a tough situation with a calm, level head.

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You must be attentive and alert to prevent falling for scams that involve returning merchandise. Apply now! May handle and resolve general complaints. If you are looking for a job at Walmart as customer service associate, here is an example of the kind of job description you will likely be given; it shows typical duties, tasks, and responsibilities you will be expected to perform on the job:. Customer service managers are responsible for overseeing cashiers and the front of the store, making change for cashiers, addressing customer concerns and training employees. You must keep your cash drawer accurate and balanced at all times. On average, it takes minutes to complete your application for the first time. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people. Must have high speed internet connection 20 download and 10 upload at a minimum a speedtest will be requested SCHEDULE: pmam with a 1-hour lunch Must be able to work a weekend day. You can navigate a tough situation with a calm, level head. What are you waiting for? The pace can be really fast, especially in the evenings, on weekends, and during a holiday season. Share this position. For more information on additional satellite offices for Walmart Labs please visit their website.

They are responsible for answering the phone and processing returns and exchanges, and they may occasionally have to ring up purchases. Customer service associates must interact with customers in a pleasant, professional manner.

For information about benefits and eligibility, see One. Our story From the five-and-dime to Fortune One. Learn More Think big With this kind of scale, the opportunities are endless. If you are looking for a job at Walmart as customer service associate, here is an example of the kind of job description you will likely be given; it shows typical duties, tasks, and responsibilities you will be expected to perform on the job:. Non-necessary Non-necessary. Share this position. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices. Walmart provides initial paid training for customer service employees that covers how to process transactions and how to handle customer complaints and compliments. A professional writer since , Eva Talent was trained as a journalist by the U. Sign Up. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.