Virgin media problems

Simply test your broadband service, and if we find an issue we can help with a fix online.

Check if Virgin Media is down in your area, or if the fault is with the Virgin Media services in your home, by tapping the link below. There are two ways to check for issues in your area that might be causing problems with your Virgin Media services. There are no Virgin Media network issues affecting services in your area. If you have a problem with your Virgin Media broadband, TV or home phone service you can run a check online on our service status page. Billing Change my package My current package Email Home move. Service status Help Account settings.

Virgin media problems

Here are some of the most common, and some things to look out for. Loose cables Check that the cable connections between your TV, TV box and the wall socket are nice and tight. A loose connection could result in poor TV reception. If the picture quality is still poor, the problem could be with your TV. Take a look at your broadband speed with our broadband speed checker. There are also ways to fix slow internets issues If the issue is with your WiFi, you can always connect your TV to the internet using an ethernet cable. This will give you a connection that is generally faster and more stable. First, turn your TV box off at the wall. Make sure your TV is in standby mode. Check all cables are tightly connected between the back of the box and your TV.

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Follow all our live coverage of business, economics and financial markets. Downdetector, which tracks outages, said more than 25, people had reported problems with their services , with the glitch first noticed by some customers shortly after 1am BST. The cause was not immediately clear but caused havoc for customers, including those relying on internet and phone connections for work. By late morning the worst of the issues had been resolved. Virgin Media did not respond to questions on whether it would pay compensation to users affect by the outage. Thank you for reading our live coverage today. Virgin Media has now confirmed what the third-party data was telling us: broadband service has now been restored. We apologise for any inconvenience caused.

Virgin media problems

Provider said most problems were resolved but customers reported continuing glitches with internet, phone and TV. Downdetector , which tracks outages, said around 50, people had reported problems with their services at one point, with the glitch first noticed by some customers shortly after 1am BST. The cause was not immediately clear but wreaked havoc for customers, including those relying on internet and phone connections for work. By late morning the worst of the issues had been resolved. Looks like virginmedia is having issues nationwide. One of those rare instances where working from home becomes problematic. Who at your company shall I invoice for the money I will lose today while your internet service is down?

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If the picture quality is still poor, the problem could be with your TV. No issues in your area? Having internet problems could be down to a local issue in your area. There are two ways to check for issues in your area that might be causing problems with your Virgin Media services. Check service status. Head to our service status page, and search using your postcode and last name or sign in to your My Virgin Media mobile app and head to Service Status. Loose cables Check that the cable connections between your TV, TV box and the wall socket are nice and tight. How to run a Virgin Media service status check. Test my broadband. Check if Virgin Media is down in your area, or if the fault is with the Virgin Media services in your home, by tapping the link below. To be as safe as possible, make sure your equipment is off before you do this.

Virgin Media customers are threatening to quit for alternative internet providers after the telecoms provider apologised for outages which plunged thousands offline on Tuesday morning. Customers complained not only about the break in their internet connections but about frustration with the customer service they had received, too. However, the issue did not last for long enough for customers to be issued with automatic compensation.

Yes No. Help Virgin Media Service Status. Check all cables are tightly connected between the back of the box and your TV. Help Broadband WiFi not working. Check for loose cables that might cause WiFi connection issues. Retune your TV Channels can move around and get lost on your planner. Also, make sure the white cable from the back of your TV box to the wall socket is tightly connected too. Tap the results to find out more about the issues, and when we expect them to be fixed. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. The Virgin Media Hub lights can tell you a lot about its status. Now turn on the TV box at the wall and wait minutes for the box to reboot.