Virgin media cancel contract

Early Disconnection Fees.

We have decide to take up the offer to cancel without penalty before 31st Oct as on the letter we received from virgin. Open reach will install on Oct 4th and we are keeping our landline number. My question is when should I cancel Virgin? I seemingly have to give one month notice so does my connection get cut off at the end of the month of notice or would they do it before? We are wary of cancelling until we see the new connection is working and intended to cancel on the day the new line is installed, complications with phone number transfer may arise but we can cope with that as we have mobiles,. Go to Answer.

Virgin media cancel contract

This is ridiculous. If I go with another provider will they deal with the cancellation? A warm welcome and thanks for posting on our community forums. We're sorry to hear that you're having trouble trying to cancel your account with us. If you're call is cutting off before speaking to an agent, when you call do not enter any details when prompted, after a short period of time you will be presented with the main menu and an agent will answer shortly after. Please be aware this is not an immediate response team; however we will get back to you as quickly as possible. Can you no longer email your cancellation? Hi Sparky thanks for your reply here. It's not possible to email a cancellation unfortunately, but please see Jodi's post as she has highlighted all the methods to be able to cancel. Community FAQ Sign in. Community Volt. QuickStart, set up and connections.

Whenever you request virgin media cancel contract services or make a change to a bundle of our services, your minimum period may be extended for a period of twelve 12 months from the date Virgin Media activate the additional services, or activate the change to your bundle.

Five months on, Ofcom has no updates on its investigation. In the meantime, more customers report being left out of pocket because of an inability to cancel. He said his call to customer services was cut off again after a two-hour wait when he was connected to an adviser. Unlike providers who use the rival Openreach cable network, Virgin Media does not allow its six million broadband customers to cancel expired contracts online. Complainants say that calls are left unanswered or cut out and that advisers tried to hard-sell them new packages.

Fed up with Virgin Media? Want to move to another broadband provider? There are circumstances under which you can switch broadband provider without paying exit fees. At the time of writing in March , these fees are as follows:. Further cancellation fees may apply to products such as TV packages and telephone lines. These are:. In this situation, Virgin Media will write to you stating the new price and giving you the option to cancel by a certain deadline. Part of that compels Virgin Media to release customers from their contract in the following circumstances:.

Virgin media cancel contract

Broadband, TV and phone. Broadband and phone. Broadband and TV. Student broadband. Broadband only.

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When does my contract begin? When you purchase services from Virgin Media through our website, field agents or by telesales you have the right to cancel your contract without any reason and without penalty within 14 days from the day of the conclusion of your contract, the delivery of your equipment or activation of your services, whichever is the later, under the EU Consumer Info, Cancellation and Other Rights Regulations Community FAQ Sign in. Click here to download it free. Chatter and natter. See virginmobile. Did you mean:. Another double-digit rise is expected next April and customers will no longer be able to terminate unexpired contracts for free to avoid them. If you are experiencing a continuous or regularly recurring discrepancy where the speeds you are getting are not in accordance with our Estimated Speeds please contact us by calling or by email to customer. Archived Terms and Conditions.

Broadband, TV and phone. Broadband and phone.

Luckily I have printed out all the conversations from both agents. Subject to availability. Reuse this content. The Virgin Media kit is part of the service we provide, so we may ask you to return it including remote controls and power cables. Only one mobile phone purchase per transaction to a maximum of 4 per account. Main menu. This article is more than 2 months old. Gaming Support. It said that early disconnection fees are charged by other companies and that as most customers see out their contract, very few incur them. How do you cancel!? Early Disconnection Fee - how much will it be? This is ridiculous. Offers available to new broadband and new TV customers only. This year tariffs rose by Gaming Support.