Videotron internet customer service

Changes have been made to Voicemail. Learn more. Log in.

Ask questions or explain the matter to the Videotron Business Customer Service agent who answers your call. Most problems can be addressed during this step. If you are not satisfied with the answer or the proposed solution, proceed to step 2. If you were not satisfied in step 1, please send an email to our specialized agents by filling the form. If you were not satisfied in step 2 and you wish to file a complaint through the mail, please send an letter following the instructions below. Your inquiry will be handled within 48 hours of receipt by a specialized agent who will handle your request.

Videotron internet customer service

Check out our Connection support. Browse the Shop section on on our website, choose the Helix plan that best suits your needs and follow the online subscription steps. You can choose the Videotron Simplified Payment option when you purchase a new phone and subscribe to one of our Mobile plans with a month agreement. The cost of your phone is then divided into 24 affordable monthly payments with no interest and no deposit. At the end of the 24 months, your phone is fully paid and only your Mobile plan appears on your invoice. Shop now for the plan that meets all your needs and the phone of your dreams, and create your perfect combination with the Videotron Simplified Payment option. Contact our Customer Service up to 90 days prior to your desired installation date to notify us of your change of address. Before contacting us by chat or by phone, make sure you have all the information you need to provide. You can use your mobile while travelling. However, as soon as you leave the area covered by your plan, roaming charges may apply.

See more details.

Our goal is to migrate all our services to this user-friendly platform. You may be subscribed to some of these services in addition to Helix services which appear in My Account. Log in to My Account. Log in to the Customer Centre. When you subscribe to Helix services, you are automatically registered to My Account.

Thanks to unlimited downloads, included with your Helix Internet plan, and the continuous optimization of your connection, enjoy an ultrafast, high-performance Internet access no matter how many users and devices are connected. With the powerful Helix Fi gateway, take advantage of a connection with unparalleled performance to easily connect all your wireless devices and smart equipment to the network. If needed, add a Wi-Fi pod to extend your coverage in the most remote areas and all the way outside. Which Internet speed should I choose? You voted Videotron 1 for the clarity and simplicity of information provided. Helix Internet offers several choices of Internet speed to meet all types of needs. More details to choose the right Internet speed. Helix services are full of technological perks such as voice command, cross-platform TV interface, Helix Fi app and Advanced Security.

Videotron internet customer service

Its principal competitors are Bell Canada and Telus Communications. It started with 66 subscribers. Its first fiber optic network was created between the cities of Quebec and Montreal. From , the company entered the Internet era and acquired its own Internet portal, InfiniT. The Northern Ontario division was later sold to Regional Cablesystems. On March 29, , the company launched digital television in Montreal. However, citing cultural sovereignty concerns, the second-largest shareholder invoked its right to veto the purchase. Video-on-demand and high-definition television became available in As of September , the company had activated , mobile phones, and was providing cable telephone service to nearly 1,, customers. One of its previous subsidiaries — Videotron Telecom not to be confused with Videotron Mobile — was financed by the Carlyle Group.

Chimpettes

Log in to the Customer Centre. In order that we may review your file as soon as possible, acquaint yourself with the steps below:. When you change your My Account password, your Customer Centre password changes accordingly. Any specific questions? I would like to access the TV Guide, watch different content, and understand the many TV service functionalities. Access the Business site. Track my Internet usage. You can use your mobile while travelling. Just subscribed? Using this online form, describe the problem you are experiencing and why the proposed solution does not meet your needs. View our instructions. Track my mobile usage.

Our goal is to migrate all our services to this user-friendly platform. You may be subscribed to some of these services in addition to Helix services which appear in My Account.

Step 3: Write a letter to Videotron If you were not satisfied in step 2 and you wish to file a complaint through the mail, please send an letter following the instructions below. Skip to content. Vous avez plus de questions? In the meantime, you may have to manage some of your services in My Account and others in the Customer Centre. Note, however, that since each address has a different account number, payments must be made separately. In order to continue to meet all your needs and offer you innovative products and an increasingly reliable, powerful network, we may need to adjust the rates of some services. Our advisors will offer you a tailor-made service. Ask it on our forum and see how experts or other users have solved a similar problem. Service for the hearing impaired. Troubleshooting your remotes.