Verizon wireless customer loyalty discount

My family is experiencing issues getting our loyalty discount on our plan.

The process relied on some luck, but in no small part thanks to the Verizon online community, I was able to check if I was eligible. Verizon Loyalty Discount is a discount the company offers to reward its existing customers for staying with them for a long time. These discounts are intended to prevent you from switching to a rival provider by rewarding you for being a loyal customer. Verizon loyalty discounts do not apply to all customers, and there are eligibility conditions. The first and foremost condition, as the name suggests, is that you must have been with Verizon for some time. The exact period seems to be completely random, ranging from three to ten months as mentioned by several Verizon customer support employees in the forums that I checked out.

Verizon wireless customer loyalty discount

Has other people been misled by Verizon employees to change to a different discount plan to save you money and find out later it increased your monthly bill and then they won't put you back on your previous plan that worked just fine? We went into a Verizon store a few months ago to get my wife's screen protector replaced. Why not? They asked us some questions and found that I was a military veteran. Sounded good, so I went home and applied for the military discount. Understanding that, we asked them to put us back on our loyalty discount that we had before we were misled by the associate. Maybe they were unaware? Anyway, it should not be our problem since they were the ones that initiated us to apply for the military discount to save money, not increase our bill. The customer service person said they understood and would switch us back to our loyalty discount. Next month's bill was unchanged. Called customer service again and went through the process where they stated we had the military discount and couldn't "stack" discounts. I told them I was aware of this and just put us back onto our original loyalty discount plan.

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Marked as "exclusive". I would like some insight as to how the selection process is, eligibility requirements, and why some representatives seem to not know what it is. There are also discussions about it on the Verizon subreddit, and no one seems to have a concrete answer. Why are only some people getting selected even people who have only had their account for as little as one month and others being denied? I would like an answer. It's a bit odd that your response time can be as little as mins on all the other responses on here even ones posted after mine but you can't even give a simple, "we're looking into this and we'll get back to you" to my question. Seems like I'm being deliberately ignored.

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Verizon wireless customer loyalty discount

Affiliate links on Android Authority may earn us a commission. Learn more. You may have heard that Verizon has given special discounts to loyal subscribers over the years. Is there any truth to this, and is there really a Verizon Loyalty Discount program? The answer is a bit complicated, but getting a Verizon Loyalty discount is possible for some. That said, it might not be as good as it sounds. In other words, this discount really only matters if you love paper bills — which I suspect is a small minority of those reading this. A few times during and after the pandemic, Verizon sent out mass texts offering folks a potential discount, all they had to do was call back the official Verizon number and talk to a representative to activate it. Sometimes this can be enough to get you the discount, though again, it really will be a bit of a dice roll. We already talked about the prepaid discount, but how much have users seen off their postpaid service?

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Level Up. Agent starts talking more about plans that I do not need. RobotPoweredHome is reader-supported. Help is here as getting your discount is a must. The answer is a bit complicated, but getting a Verizon Loyalty discount is possible for some. The number is legit. Important Consumer Information. About Verizon. It's a bit odd that your response time can be as little as mins on all the other responses on here even ones posted after mine but you can't even give a simple, "we're looking into this and we'll get back to you" to my question. Adrian Diaconescu. I chatted online with yet another agent who told me the discount did not apply.

You can call or chat with Verizon to lower your Verizon bill.

ExpiredVet Enthusiast - Level 1. Showing results for. You really have to research everything before you even talk to a rep, make a change or purchase. All comments need to comply with our. Robin36 Enthusiast - Level 1. Fios accessories. Community Leaders. When you receive the text from Verizon, contact the number in the text to activate the discount on your phone. Did you mean:. Browse discussions within categories. Verizon refusing to adjust promotional credit for Verizon informed us we had a loyalty discount and then suddenly removed it from our account without warning. Community Leaders. Please I need help with this issue.