Us postal service corporate office phone number

With the Postal Service solely responsible for mail delivery, they are almost always the one to contact.

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Us postal service corporate office phone number

For any business, customer service is important. It improves the brand image, keeps customers loyal, and provides insights into the customer experience. In the past, customer service operations for a major corporation would involve thousands of service agents to handle calls — from routine problems to more complex ones. Technology has changed customer service, allowing automated systems to handle routine inquiries 24 hours a day without requiring an agent. This allows customers to find solutions for certain issues without being put on hold or being referred to agents for complicated problems. We found that two of the metrics, the containment rate the percent of calls not transferred to agents and customer satisfaction, have both increased over the past years. Still, there is room for improvement. A quarter of IVR users who stay on the line at the end of the call to take a survey were very dissatisfied with their IVR experience, which might be worth exploring further. We also found the Postal Service was counting any call not transferred to an agent as contained. For example, if someone called and hung up in frustration before getting the information they sought, that call would still count as resolved by the IVR system. We recommended the Postal Service track abandoned calls and more accurately track contained calls.

Headquarters Map Check out this cool map plotting the corporate office headquarters for major companies. My skynet cyberdyne was not delivered on time and contacted USPS and spoke with Vicki who had an nasty attitude and did not want to help at all, she was being very disrespectful and cursing at me who is a customer. EEO and Diversity Policy.

Fill out a short form or get tips to fix some of the most common issues right from your computer. If you still need more help, see the contact information for technical support, Postal Store orders, and more. Use our online form to answer a few questions about your issue. Please provide as much detail as you can. Get contact information, hours, and more. Postal facilities are closed on federal holidays. See a list of all upcoming USPS holidays and events.

General Information on Postal Service products and services: click here. Postal Service guide to mailing services: click here. For answers to frequently asked questions and customer service help: click here. Do you have a service problem? Here are four ways to have your issue addressed by the Postal Service:. They also can contact Postal officials nationwide electronically and immediately refer your issue to the appropriate local Postal manager who is in the best position to deal with your concerns. In addition, call center employees create an electronic record of service issues so that they can document the assistance that you receive.

Us postal service corporate office phone number

Fill out a short form or get tips to fix some of the most common issues right from your computer. If you still need more help, see the contact information for technical support, Postal Store orders, and more. Use our online form to answer a few questions about your issue.

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I AM owed that money for my time I put in, but since I had to resign in March of the following year, no grievance was paid. Main navigation. Submit a Tip All tip submissions are carefully reviewed before being published. The robo menu is extremely sensitive to background noise and interrupting it will require you to listen through the options again. See a list of all upcoming USPS holidays and events. All I get is options to select that do not apply to my problem. Postal Inspection Service. Your best bet is to call your local post office branch. He could have asked for help and did not. Before January of this year, , we were receiving them in a timely manner but not anymore. Further more, I can't seem to reach anyone who can help me. He had an attitude with me also.

Official websites use. Share sensitive information only on official, secure websites. Find out how to file a complaint with the U.

Contact Us. He should be blessed he has a job for the kind of person he is! Upcoming Audits. I felt attacked for just wanting service that everyone else takes for granted daily, and we haven't had service for 4 years. I followed him. Follow the robo menus and enter your tracking or confirmation number to get the info you need. Alert Postal Inspectors to the problem and prevent others from being victimized. Also many of the items are irreplaceable. Please provide as much detail as you can. You will need your mailing receipt, a tracking or label number, and proof of value i. Get contact information, hours, and more. Ever since I caught him several times