Troubleshoot ps4 controller

Reset your PS4 controller and clean the exterior, get it replaced by Sony, or replace the analog stick yourself. Jump to a Section.

Make sure the battery works, check the connection, and disconnect it from other devices. Jump to a Section. If you find that your PS4 controller won't connect to your PS4, then you may be dealing with a firmware problem, interference, a bad battery, or a number of other issues. To help you fix this problem, we'll start you off with the easiest solution and move on from there. Sync issues represent the most common reason that PS4 controllers fail to connect.

Troubleshoot ps4 controller

Most of the time, your DualShock 4 controller probably works fine. But when your PlayStation 4 controller isn't responding or disconnects randomly, it's frustrating. Let's look at fixes for when your PS4 controller is not working, so you can get back to playing. Normally, when you press the PS Button on your controller, it should turn on and connect to your system. However, when it's not connecting, you'll instead see the light bar on your controller flash for a bit, then turn off. This often happens if you've used your DualShock 4 with another console, since the PS4 controller tries to connect to the last device you used it with. For instance, if you use a PS4 on your PC or Mac , or with a friend's console, it will remember that device and try to connect to it the next time you turn the controller on. In these cases, you'll need to re-pair your DualShock 4 with your own PS4. Make sure you're using a high-quality cable that you know works properly. Once your controller is physically connected to your console, press the PS Button on your controller for a moment, and its light should flash briefly before turning blue or another solid color if you already have a controller connected. This signifies that your PS4 controller has paired and connected successfully. If you have your DualShock 4 paired with another nearby device, like your phone or a PlayStation 5, trying to re-pair it to your PS4 may turn on the other device and connect the controller to it. You should thus turn off and unplug whatever other device your DualShock 4 is paired to first.

PC, Android, PS3 3. Otherwise, you can attempt hardware fixes on your own by opening your controller. When taking apart your PS4 controller, troubleshoot ps4 controller very careful not to disconnect anything other than the motherboard's battery.

Diagnose and fix the most common problems plaguing your PS4 controller with these step-by-step DIY troubleshooting guides. Check out the Answers forum for more troubleshooting help for your specific issue. Maybe someone has already solved the same issue you are experiencing. Badges: My command buttons on my DualShock4 do not respond, even after a manual reset. The controller can still turn on the PS4 though. Do I just need to replace the controller entirely, as I do not want to waste time to try and fix it myself.

Most of the time, your DualShock 4 controller probably works fine. But when your PlayStation 4 controller isn't responding or disconnects randomly, it's frustrating. Let's look at fixes for when your PS4 controller is not working, so you can get back to playing. Normally, when you press the PS Button on your controller, it should turn on and connect to your system. However, when it's not connecting, you'll instead see the light bar on your controller flash for a bit, then turn off.

Troubleshoot ps4 controller

Make sure the battery works, check the connection, and disconnect it from other devices. Jump to a Section. If you find that your PS4 controller won't connect to your PS4, then you may be dealing with a firmware problem, interference, a bad battery, or a number of other issues. To help you fix this problem, we'll start you off with the easiest solution and move on from there. Sync issues represent the most common reason that PS4 controllers fail to connect. The controller may become desynced on its own, or someone may have synced it with a different console or device. In some cases, a firmware issue with the controller may even prevent it from syncing up correctly. In addition to sync issues, you may have a USB cable or battery issue.

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PS4 controller is connected but not working If the system is recognizing the controller but it's still not working, you may need a software update. Ensure the cable is securely inserted in the back of the PS4, and then plug the other end into the controller. Remove any metal objects between the two, like shelving or laptops, that could inhibit the signal. Connect the DS4 to the device via Bluetooth on any of the following devices. Sync issues represent the most common reason that PS4 controllers fail to connect. This signifies that your PS4 controller has paired and connected successfully. Your controller has too many active connections. Once the system has loaded to the login screen it will ask you to press the PlayStation Button. Keep your controller close to your console or remove other devices that operate on that Bluetooth frequency 2. To get rid of grime, use a cotton swab dipped in a mixture of water and isopropyl alcohol. Disconnect the DS4 from the paired Bluetooth device. Use profiles to select personalised content. In This Article Expand. Edit this Article.

You can use your controller away from your console. Find out more about compatible devices, applications, and feature support by visiting the guide below. When using your PS4 console, you can check your controller battery level by pressing and holding the PS button on your controller to show the Quick Menu.

Normally, when you press the PS Button on your controller, it should turn on and connect to your system. View Statistics:. Walk through these if your PS4 controller is still not responding. Naseem Speach Tech Expert. This will fully shut it down—once it's powered off with no lights on the front , press the Power button again to turn it back on. Potential causes include a general firmware malfunction or a WiFi router limiting connectivity. How to Fix PS4 Connectivity. You or someone else may have synced it to a different console in the past, or it may have become desynced through some other means. The Causes. Controllers can be charged while in rest mode. Your controller has too many active connections. Press the Options button on your working controller, then select Forget Device.