Surface pro won t turn on

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So, the solutions are also various. If so, you can just try the following solutions one by one until you find the suitable one. You can do some checking or perform some simple operations to fix the issue. At times, this issue is just very simple: the battery of the Surface Pro or another Surface device has run out of power. If you have used the device for a long time without plugging in, it is quite possible that the battery has run out of power. So, you can plug in the charging cable and then press the Power button to see whether the Surface device can boot successfully. A Surface device can be turned on as long as it is connected to a power source.

Surface pro won t turn on

Recharge the battery, remove any accessories, and perform a soft reset. Jump to a Section. If your Microsoft Surface Pro won't turn on, there are a few ways to troubleshoot the problem and get it working again. The problem is usually solvable through a process of elimination. Start with the most apparent potential causes and work toward the more complex ones. There are several possible causes of a dead or faulty Surface Pro. Usually, the problem only reveals itself with its corresponding fix. In this guide, we walk you through a list of possible causes, starting with the most common. Follow these steps in order to get your Surface Pro working again. Recharge the battery. If you use your Surface Pro or another Surface device for an extended period without plugging it in, its battery may run out of power. Plug in the charging cable and press the power button on the upper-left corner of the device.

Choose how you would like to get support for your Surface device. Yes No. Recovery screen.

Disconnect accessories and make sure your Surface is charged. Force a restart, by pressing the power button for 20 seconds. If you're using Surface Dock, unplug your Surface from it. Try to turn on your Surface—if that works, the accessory may be the problem. When your Surface is plugged in, charge it for at least 15 minutes. Then press the power button to turn on your Surface.

Contribute to the Surface forum! March 14, Ask a new question. I charged my surface pro 4 fully and shut it off completely but this morning when i turned it on it was dead. The challenge that you are experiencing with your Surface Pro 4 may be due to an issue with its software. We suggest that you follow the troubleshooting steps below:. Press and hold the power button for a full 10 seconds, then release. Now press and release to turn on the power.

Surface pro won t turn on

If your Surface stops responding, or hangs, use the following methods to force a shutdown, and then restart. Be aware, though, that whenever possible, you should shut down your Surface in the normal manner. See Surface power states for ways to do this normally. Press and hold down the power button until your Surface shuts down and restarts and you see the Windows logo screen about 20 seconds , then release the power button.

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Find in-person support Currently China , India , and Japan have in-person support available—which can include professional hardware inspection, troubleshooting, and system recovery. Protecting your tech has never been easier. Recharge the battery, remove any accessories, and perform a soft reset. Yes No. Accessibility center. Red bar with an unlocked lock icon. Note: Before we go any further, the following solutions are for when you are desperate and have tried the steps above. You have multiple accounts. If you've tried these steps and still need a little help, we're right around the corner. Thank you for the response and apologies for the delay. Clear instructions. Release the power button when the Windows logo screen appears.

Follow our in-depth, step-by-step guide on how to fix your Surface Pro issues that won't turn on, start, or wake up from sleep. Surface Pro uses an in-house UEFI firmware developed by Microsoft to improve device protection, security, and its exclusive features support hardware functionality.

Get tech support. I have the same question 7. You can reach our live support through these steps:. For more details, check If your Surface still won't turn on or start, submit a service order. Now, you can connect the external data storage drive to your computer and then select the files you want to recover. First, let's try a hard reset. Check the Surface charging cable. Others have gone as far as 3 hours, followed by 1 hour on the counter. Where is the Power button on Surface Pro? Home Tech How to recycle your computer. In this guide, we walk you through a list of possible causes, starting with the most common. You can further test the cable by charging a different compatible device if you have one handy.