Surface charger not working

Microsoft Surface Pro is a professional hybrid tablet with optional removable keyboard accessories and an optional stylus pen. What causes the Surface Pro charger not working issue? After analyzing extensive user reports, we find the issue is often related to the charger itself, including the damaged cable, USB ports, power supply, surface charger not working, and charger connector. In addition, the corrupted battery driver and a temporary glitch can trigger the issue.

Get quality repairs and services, free diagnostics, and expert help right in your neighborhood. Our experts help you get the most out of your plan with premium expert tech support. June 23rd, We understand how frustrating that can be. You may even think your tablet is broken and that you need to buy a new one. Don't worry, though.

Surface charger not working

The convenience of a portable device is that you aren't tethered to an outlet. This does mean that you have to give your device some juice once in a while. But if you can't get it to take a charge, it's no different than any wired device. Don't settle for a corded tablet. Before undertaking any of the more time-consuming solutions below, here are a few fundamentals to get you started. Surface devices have long featured a proprietary charger type. It's conveniently compatible with most Surfaces—even the Surface Book and Surface laptop use it. Like all mobile devices, the charge port is especially susceptible to damage and wear. It more exposed than the rest of the tablet's circuitry. Crevices in a device will always attract things you don't want them to. Batteries are nefarious. They fail often, due to their "consumable" nature, but not always in predictable ways. Although they typically die slowly and with diminishing power on time, a bunk battery could fail suddenly, or may not be recognized by the system. Any of the small components on the board may have failed or become damaged. Motherboard fault is a safe assumption of cause if nothing else on this page has worked.

Your IT admin will be able to collect this data. Jessica Kormos is a writer and editor with 15 years' experience writing articles, copy, and UX content for Tecca.

Jump to a Section. When a Surface Pro is not charging, it can manifest in a few different ways. The LED indicator light on the power supply will usually flash or remain dark, and the battery in the Surface Pro will lose charge during use until it eventually shuts down and won't turn on again. While this troubleshooting procedure is specific to Surface Pro, it will also work for other products like the Surface Laptop, which uses the same charger style. The most common causes of a Surface Pro not charging all involve the power supply. The power supply may be bad, the connector may have damage, or the connector may not be seated properly. This problem can also occur when the outlet or surge protector that the power supply plugs into doesn't have power, and it's also possible for some Surface Pro battery settings to prevent charging.

After your Surface turns on, you may have a problem with your battery or with Windows recognizing your battery. For example, you might experience one of the following issues:. Check for things that might prevent your Surface device or Windows from starting—or the battery from charging. Make sure that the connections are secure and that nothing is plugged in to the USB charging port on the power supply. If you see any damage to the charging port, power connector, or power cord, contact us.

Surface charger not working

Make sure the connector is connected securely to the device, then try to plug the power supply into another wall outlet. If the LED light is still off, follow the steps below. Unplug the power connector from your Surface and check for damage or debris that could cause a bad connection. If the light continues to flash, follow the steps below. Check cables and reset your power supply unit: Disconnect the charger from your Surface, unplug the power cable from the power outlet in the wall, and then disconnect any USB accessories. After that, clean the connector with a soft, dry, lint-free cloth, and check for any damage. Replace damaged cables.

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Select the computer at the top of all the categories, select the Action menu, and then select Scan for hardware changes. Microsoft Tech Community. June 23rd, How to fix a Surface Pro that's not charging. Solution 1: Check that you're using the included power supply Surface is designed to work best with the included power supply, which makes sure your Surface is receiving enough power to operate the device and charge the battery. Here are 10 Ways To Fix Them. June 29, Written By. Past 30 Days: Thanks for reading. There are multiple types of drivers that a PC needs to work perfectly. Step 2 — Press and hold the power button on your Surface Pro for seconds. If the Surface Pro charger not working issue persists after trying all the above solutions, you may consider checking the battery health. This problem can also occur when the outlet or surge protector that the power supply plugs into doesn't have power, and it's also possible for some Surface Pro battery settings to prevent charging. If your Surface Pro isn't charging when you're using the block it came with, try plugging your device into a different power source, like another charging block or a USB port on your computer.

Ask a new question. Charger not charging Surface, have tried multiple sockets.

Was this page helpful? Newer models don't charge at all; they run on AAAA batteries that you must replace. Accessibility center. Rub the eraser back and forth across the pins. To learn more, go to How to get service or repair for Surface. Check for visual signs of battery swelling. Microsoft Insiders. Tip: If the Surface Pro charger not working issue still appears, you can try taking out the battery completely, and then put it back after several seconds and see if it works. Need more help? You may see a symbol over the battery icon that provides more information about the current charging state. If the cable is frayed or damaged in any way, the unit may fail to charge your Surface Pro.