Soundtouch wifi problems

If your product is unable to connect to your wireless router for Internet access:.

I have a Wave Soundtouch IV that is about 1 year old. I am not able to setup bluetooth or wifi connectivity. I have tried to reset both the radio and the base but still unable to see the Bose network in my device network list. I have tried multiple devices and computers to try and connect with no luck. I do get a solid amber light on the base but i don't get the message on the screen. Can someone please help? It's great that you've been through steps such as performing a reset already.

Soundtouch wifi problems

Support Product finder SoundTouch 30 wireless speaker. SoundTouch 30 wireless speaker. Sold from — Help us provide the best support by confirming your product below. Select your product. Nothing found. Please enter a valid search e. Back to article. For more info, see Checking the software or firmware version and Updating the software or firmware of your product. Be sure the system is close to a strong Wi-Fi signal. To connect to your network, your system must be within the range a wireless router or access point. The Wi-Fi indicator on your system glows solid white when connected. If it's not white, try moving the system closer to the router or in a different area where the Wi-Fi signal may be stronger. Note: Obstructions, like walls, metal, doors, etc. Reposition your speaker.

Humming, buzzing or rattling noise heard from product. If you connect your product to a USB jack on your laptop or computer but the computer does not recognize the connection or the device, try the following:. If you are unable to turn up or turn down the volume of your product or experience unexpected volume changes or spikes in listening level, soundtouch wifi problems, try the following:.

Support Product finder SoundTouch 10 wireless speaker. SoundTouch 10 wireless speaker. Sold from — Help us provide the best support by confirming your product below. Select your product.

If you cannot complete setup because you are unable to connect to your router for Internet access, here are some suggestions:. If you connect your product to a USB jack on your laptop or computer but the computer does not recognize the connection or the device, try the following:. If you cannot start or complete an update on a Bose product or app, try the following:. If your product becomes unresponsive or you are no longer able to use it as expected after an update is installed, try the following:. This message appears if there is an issue during the software update process. To resolve this, try the following:.

Soundtouch wifi problems

So you have been using your Bose SoundTouch for a long time. But one day you find your speaker is not connecting to Wi-Fi? The most common reason is your Wi-Fi signal being weak and not reaching the speakers. Another issue is outdated speakers. Sometimes your router might be outdated as well. You connection to the wifi can be limited for any certain issues. Not updating your router and speakers can be the general cause.

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Consider connecting your system using Ethernet instead of Wi-Fi Even though connecting your system via Wi-Fi is the preferred setup method, some setup configurations may connect easier via Ethernet. Check for sources of wireless interference. Compatibility with hotspot devices can vary. Yes No. Note: Some devices might refer to this feature with a different name. This is typically done by turning off the device and, if possible, removing the battery for 15 seconds. Grouped speakers play sound out-of-sync. Yes No. To increase the bass response or reduce the treble response, try the following:. If there is a limit, remove or increase it to accommodate the number of devices that will be on the network. If available, download and install the Bose app on a different computer or mobile device to determine if the issue is related to the first device or its settings. Nothing found.

If the audio coming out of the Bose SoundTouch 10's speaker is distorted or comes out muffled, the inner speaker may be damaged or faulty. It may need to be replaced. If your Bose SoundTouch 10 is not charging when it is plugged into an electrical outlet, inspect the charging cable to ensure that it is the charging port that is damaged and not the cable.

If enabled, try disabling the option. If you are connecting wirelessly, the Wi-Fi status indicator on your product should illuminate blinking or solid. Electronics might need to be rebooted from time to time to correct minor issues. SoundTouch 20 wireless speaker. Log in to the router and, in the settings menu, select a different channel—like 1, 6 or 11 since these channels do not interfere with one another. Click here to start service. Since unplugging it might reduce the range of your network, move your system closer to the main router to test if the issue improves: If it does not improve, the issue is not related to the extender. If it does improve, try reconnecting the extender. Product will not turn on. Nothing appears on the product display. If your product can connect to your network but is unable to obtain a strong signal or randomly disconnects from your wireless router, try the following:. Gapless playback is intended to provide a seamless listening experience when there is transition between songs. If this occurs, try the follwoing:. Note: Obstructions, like walls, metal, doors, etc. Music playback isn't gapless.