Skyclient crashing

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We have a legacy VMware Thin App virtualised application which has been working until quite recently, i. We have found that removing the Webroot client from a sample computer eliminates the symptoms of the application crashing and therefore we believe that the Webroot client is interfering with execution. We have added Global Whitelists entries for the Application executable and for the UNC from where the Application executable is run and streamed, but this has not resolved the issue. I suspect that somehow the Webroot client is interfering with the data streaming process upon which the ThinApp virtualisation framework depends. This affected application is business critical, so I need to find a way to correct this behaviour, or we will be forced to abandon Webroot in favour of an alternative AV solution for all affected users. Any ideas how we might be able to actively prevent the Webroot Client from scanning data that is streamed or executed from a UNC, beyond Global Whitelisting which evidently is not working for us?

Skyclient crashing

EXE problems with skyclient. Although annoying, these issues can usually be easily remedied through replacing the problem EXE file. Moreover, as an overall cleanup and preventive measure, we recommend using a registry cleaner to cleanup any invalid file, EXE file extension, or registry key entries to prevent related error messages. In some cases, certain versions of skyclient. In some rare cases you might need to contact Sage Software directly for the correct file version you need. Once the file is successfully placed in the right location on you hard drive, these skyclient. Running a quick verification test is highly recommend. Try re-opening Sage 50 Accounting U. Edition to see if the error message still appears. These EXE error messages can appear during program installation, while a skyclient. Sage 50 Accounting U. Edition is running, during Windows startup or shutdown, or even during the installation of the Windows operating system. Documenting skyclient. Edition is key to determine cause of the Accounting problems, and reporting them to Sage Software. Edition, or a malware infection.

I suspect that somehow the Webroot client is interfering with the data streaming process upon which the ThinApp virtualisation framework depends.

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Skyclient crashing

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Ultimately the issue was resolved by WR backend team whitelisting the thin app Executable. This affected application is business critical, so I need to find a way to correct this behaviour, or we will be forced to abandon Webroot in favour of an alternative AV solution for all affected users. The text was updated successfully, but these errors were encountered:. Sage 50 Accounting U. Remember me. Moreover, as an overall cleanup and preventive measure, we recommend using a registry cleaner to cleanup any invalid file, EXE file extension, or registry key entries to prevent related error messages. Running a quick verification test is highly recommend. Nastiest Malware Have raised issue with Webroot support. Once the file is successfully placed in the right location on you hard drive, these skyclient. I suspect that somehow the Webroot client is interfering with the data streaming process upon which the ThinApp virtualisation framework depends.

EXE problems with skyclient. Although annoying, these issues can usually be easily remedied through replacing the problem EXE file.

Shaders are available because OpenGL 2. New issue. BTW, I have the same Webroot system running on a Windows 7 Professional bit virtual machine VMware Workstation Pro with no issues and it has both of those Webroot services running in the background with no issues at all. I will ping BradW and if you really need help he can get it for you! However this has been a red herring. Using GL 1. Enter your username or e-mail address. Just LET me know. Edition to see if the error message still appears. I suspect that somehow the Webroot client is interfering with the data streaming process upon which the ThinApp virtualisation framework depends. Webroot support escalation finally resolved issue after they got to the bottom of it in the back end. Software Sage 50 Accounting U. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue, it should be 24 to 48 hours but could take a little longer because of COVID You will login, but very, very slowly.