Sky q viewing card problems

Now, check the card over for any obvious signs of damage, especially on or around the copper chip. Deep scratches or even scorching or heat burns will prevent the card from working correctly so if this is the case, you may need a replacement.

When clarifying the exact cause of this problem, we must both take hardware and software factors into consideration. It is really dependent on how the Viewing Card adds up in your configuration to whether it will be detected or not. Next, reinsert the Sky Viewing Card appropriately and update the software. Finally, Reset the Sky Viewing card. The message that constantly appears when you try to access content brought from your Viewing Card indicates a problem. Whether that problem would be with the Viewing Card itself or the Sky Box , is still not yet identified.

Sky q viewing card problems

Sign in to get your answer quicker. First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box. If it is in correctly there is not enough of it sticking out to grip and remove it. Make sure that it is in chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly. Try refreshing your Viewing card. Home - Settings - System info. Highlight Viewing card number and then select Setup on the right hand side. Then select Use this option to trigger a callback No call is actually made but the Viewing card should be refreshed. Just started working again, must be a ghost in the house! So sad Sky charge so much and you cant even call anyone for help. About Sky Community Offers.

Turn on the device. Now, check the card over for any obvious signs of damage, especially on or around the copper chip. Or are you seeing this message?

Are you seeing one of the below error messages? If you are, check that your viewing card is firmly inserted with the arrows pointing towards your Sky box and the card chip facing down. If your viewing card is inserted correctly, remove it from your Sky box and then reinsert back into the correct slot, ensuring that the arrows are pointing towards your Sky box and card chip is facing down. If you are still seeing the On Screen Message, you will need to complete a restart on your Sky box. Please contact us for more help. If you are, you'll need to activate your viewing card and pair it to your Sky box. If you've recently inserted a new viewing card, you'll see this message.

Sign in to get your answer quicker. Currently receiving an error message on my Sky Q box saying "please ensure the correct viewing card is inserted with the chip facing up". I have tried removing the card and reinserted it. I have wiped the card with a lint cloth. I have updated the software on my Sky Q box and I have reset the box. Thanks for the reply. I'd seen about this on another thread but im unable to do it as it states there's no viewing card inserted and doesn't offer any options. Look out for a chat bubble at the bottom of your screen inviting you to a chat If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc. About Sky Community Offers.

Sky q viewing card problems

Sign in to get your answer quicker. Over the last few months my Sky Q box intermitantly stops recognising the viewing card. In that time I have had the box replaced, the sky card replaced and for about a month no issues but come home this evening and once agin the viewing card is not being recognised. I have reset the box by switching the power off and then turning back on again and have removed the card, reinserted it but still having a problem. Hi there, Stubarru. Just look out for the colourful bubble to start the conversation. Thanks for getting back to me, the viewing card is now working but as this has happened a few times before I'd like to get it resolved..

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Sign In. So now I have channels , plus some Freeview ones that I wouldn't watch on my deathbed. Just started working again, must be a ghost in the house! I hated my time with Sky. Home - Settings - System info. Note : Reboot your cable box once again, after reinserting the Sky Viewing Card back in! Then select Use this option to trigger a callback No call is actually made but the Viewing card should be refreshed. This can occur when your box has been switched off for a prolonged period of time or if you have recently replaced or upgraded your Sky digibox and it needs to be repaired to your existing Sky card. If you "believe in better" then quit SKY and find "better". I still love that SKY tagline If you are satisfied that it is in correctly Try refreshing your Viewing card. Make sure that it is in chip side up and chip end in first. Reboot Your Sky Box Now, switch on the mains power source to your Sky box and leave it on standby for at least 3 minutes. To give a start to your troubleshooting, perform an Advanced Reboot that seems in place!

Are you seeing one of the below error messages?

Post 2 of 3. Well, its now the 8th, and I'm taking bets as to whether this card will turn up tomorrow or not. Note : Once the Viewing Card has been inserted correctly, the system should detect it. Eventually enough was enough and I cancelled my account altogether. Do not use any chemicals or liquid cleaners to clean the card. Spend your monthly subscriptions on books or something else far more worthwhile. The signal was sent again to the card number I gave them Select System Info. About Sky Community Offers. After a few moments, turn your box back on at the mains. Once you see your Sky box is switched back on using your television set, choose a Sky channel with your remote control.