Plusnet email problems

On Monday 9th JanuaryI spoke to a Plusnet customer adviser about a problem I had regarding deleted emails on Webmail. Surprise, surprise, plusnet email problems, he had no idea!

I am trying now for 16 hours - but I am unable to either log in to the webmail or download mail to my phone. When I try to log in, I get the error message " Unknown user or password incorrect. I am currently out of the country, so it is not possible to call the help line - any ideas? Hey there benjamine I just tried to log into my webmail and was able to so it isn't a server issue. Just for testing purposes have you changed the password and tried logging in? I've had problems for the last few days. Emails are occasionall getting through but only every couple of days.

Plusnet email problems

Now I keep on getting notifications to update the credentials for one of the accounts. All other e-mail accounts still work. IMAP: imap. SMTP: relay. Go to the fix. If you are not able to login to the email address using webmail , then it is likely that your email address has been identified as being compromised and has had its password changed. Where email address passwords have been changed to protect the integrity of the service, the Plusnet account password is left unchanged. You can change the password on a secondary mailbox using the Manage My Mail options in the user portal. Use the MAAF user portal to update the password on the default email address change the account password and use this MAAF guide to change the password on a secondary mailbox address. If you cannot recall the account password, you will need to contact support

Turn on suggestions. If not, you will need to log into the router, drop the connection, change the password yourself and reconnect.

I can receive my main e-mails with out issue, its the additional mail box thats causing problems. I'm stumped, am I missing something obvious? As far as I know, by default, POP3 automatically deletes emails from the server once downloaded so, depending on which device you use to download from, the other devices will not see them. There is usually an option somewhere in the settings to keep the emails on the server. Of course, this can then leave the emails mounting up. When I used POP3 I would allow the main device to remove the emails from the server with the other two keeping them so that at least one device has a copy of all of them.

Seem to be major issues with Plusnet email servers today. I cannot gain access to my Inbox via the usual Plusnet email program. Everything is very slow, I even got an error message when I sent a short email. Using imap. It states looking for folders, cannot send, save draft, or view received.

Plusnet email problems

Change package. Change call plan. Changing your call plan now could mean you lose some of the call extras you added earlier, as some of our call plans include them as standard. It's worth double checking to make sure you get what you want. Find out how to use your Plusnet email with useful guides on email setup, fraud protection, spam filtering and more. Skip to main content. Call us on Your basket.

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Thanks: 5, Our support phone lines are open 7 days a week. Changed my password, and everything is back to normal Been using OL for years, never changed any settings and all emails are received fine on mobile phone. Aspiring Pro. One-off payments. As with a few matters, some support staff get things all too wrong. Thanks: 9, Just for testing purposes have you changed the password and tried logging in? Sign in.

Change package. Change call plan.

Message 8 of All forum topics Previous Topic Next Topic. Is it just me, or is the mail service down? It's worth double checking to make sure you get what you want. Message 7 of Message 12 of Continue order. Turn your router off and on Use the power button to turn your router off and on again. Emails are occasionall getting through but only every couple of days. I'm only using one device desktop PC , but please see the response I've just sent to Townman, which may explain more. Surprise, surprise, he had no idea! As you report, that just causes utter confusion