Pals whittington hospital

Toggle navigation. PALS is a non-clinical point of contact within the hospital for patients, relatives, carers, and friends requiring advice or assistance in relation to services provided by Whittington Health NHS Trust.

Toggle navigation. We take every complaint we receive seriously and will discuss with you the best way of resolving your concerns. The first stage of the complaints process is called Local Resolution where those most involved with your concern will be asked to try to resolve immediate problems for you. Each complaint will be investigated and, if you wish, you will receive a formal written response. Who can complain? Anyone who is receiving or has received NHS treatment or services can complain. You can also complain on behalf of a friend or a relative, but you must have their consent.

Pals whittington hospital

It can be confusing to work out who is responsible for your care in a hospital and who you can raise your concerns with. There are a number of options:. Email: whh-tr. For more information see Whittington Health link to website. Visiting in person : The service is open from 10am - 4pm, Monday to Friday. They are situated on the ground floor of Barnet Hospital, near the main entrance. If you are being treated at Chase Farm Hospital or another site and cannot make it to their office, please phone and they will arrange a time to visit you. Visiting in person: The service is open from 10am to 4pm, Monday to Friday, except Wednesdays, when the hours are different. On Wednesdays the service is open from am to pm. Haringey Clinical Commissioning Groups CCG buy or commission hospital services for local people and this could include commissioning treatment in a private hospital. If there's a problem and you don't want to complain directly to the private hospital, you can contact the Haringey CCG to raise concerns. If this has happened to you see the GP section below. Email: nelcsu. Apart from emergency care, hospital treatment is arranged through your GP. If there are problems with your care at the hospital, you could also inform your GP.

You can also complete the form below, pals whittington hospital. This is particularly the case if your GP has referred you to a private hospital for NHS treatment and you have concerns with your treatment or the service.

PALS is a non-clinical point of contact within the hospital for patients, relatives, carers, and friends requiring advice or assistance in relation to services provided by Whittington Health NHS Trust. PALS is not an emergency service, therefore, if you have a medical emergency, please contact your GP, call or to seek medical advice. If you have a concern about the care, you or a relative or friend is receiving you should talk to the doctor who is caring for you, the nurse in charge or a member of the nursing team or the manager of the department. You can also complete the form below. However, if you would prefer to discuss your concern with someone independent of your care team then you can contact our Patient Liaison and Advice Service PALS. The service is based on the left in the main entrance to the hospital and is open Monday to Friday 9.

Back to The Whittington Hospital. Displaying 1 to 10 of Very impressed with the professionalism and calm friendly manner that the hospital dealt with a very worrying issue for me today. Report as unsuitable. Have had a positive experience dealing with the team here. I had one of the most professional x-rays in my life and the team have been supportive and approachable thus far. The Drs and Admin have been second to none and accommodated me despite a lot of challenges. He is unable to eat without using a tube. I went to visit him yesterday and I was appalled by the smell of the ward.

Pals whittington hospital

Toggle navigation. We take every complaint we receive seriously and will discuss with you the best way of resolving your concerns. The first stage of the complaints process is called Local Resolution where those most involved with your concern will be asked to try to resolve immediate problems for you. Each complaint will be investigated and, if you wish, you will receive a formal written response.

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If you're unhappy with how the NHS have dealt with your complaint, contact the Health Service Ombudsman link to wesbite. If you are being treated at Chase Farm Hospital or another site and cannot make it to their office, please phone and they will arrange a time to visit you. Helping local people live longer healthier lives. On Wednesdays the service is open from am to pm. Their website is dedicated to helping you understand what your options are and how to get the best resolution. They are situated on the ground floor of Barnet Hospital, near the main entrance. Remember Whether you raise a concern or make a complaint your care will not be adversely affected. Visiting in person: The service is open from 10am to 4pm, Monday to Friday, except Wednesdays, when the hours are different. Find out more. The service is based on the left in the main entrance to the hospital and is open Monday to Friday 9. For more information see Whittington Health link to website. The service is based on the left in the main entrance to the hospital and is open Monday to Friday 9. Visiting in person : The service is open from 10am - 4pm, Monday to Friday. If you remain dissatisfied If you are not happy with our final response to your complaint and would like to take the matter further, you can contact the Parliamentary and Health Service Ombudsman. PALS is not an emergency service, therefore, if you have a medical emergency, please contact your GP, call or to seek medical advice.

Toggle navigation. PALS is a non-clinical point of contact within the hospital for patients, relatives, carers, and friends requiring advice or assistance in relation to services provided by Whittington Health NHS Trust.

However, this can be extended if there is a good reason why the complaint was not made within the timescale and it is still possible to investigate the complaint effectively and fairly. Visiting in person : The service is open from 10am - 4pm, Monday to Friday. You can make a complaint to them if:. There is a special appeal procedure for this. We offer a message system, so please leave a brief message outlining your concern with your name, date of birth and contact number and we will endeavour to call you return your call within 2 working days. You can also complain on behalf of a friend or a relative, but you must have their consent. However, if you would prefer to discuss your concern with someone independent of your care team then you can contact our Patient Liaison and Advice Service PALS. Toggle navigation. Making a compliment Making a complaint Patient Experience. If you're unhappy with how the NHS have dealt with your complaint, contact the Health Service Ombudsman link to wesbite. If there's a problem and you don't want to complain directly to the private hospital, you can contact the Haringey CCG to raise concerns. Need help? The first stage of the complaints process is called Local Resolution where those most involved with your concern will be asked to try to resolve immediate problems for you.