Openreach los red

Check all cables are firmly plugged in.

I was wondering whether anybody here has experienced the same thing around getting their fibre activated. I placed the order on the 1st, the engineer came out on the 15th, but he said there was no light in the box - "you have to call Openreach or your ISP". Phoned vodafone, and they confirmed that they "currently have a problem in the network resulting in light loss along the fibre route". Ok, fine. I asked for a resolution date, and I got the 23rd.

Openreach los red

Sign in to get your answer quicker. When I returned home from my vacation I discovered that my Internet WiFi and phone land line are not working. The "LOS" light on the white OpenReach box on the wall has turned red, the "Internet" light on the black Sky rooter is off and the "voice" light is orange. I tried to fix the problem but rebooting the devices, but wasn't fixed. What should I do? This is typically an external fault, and so needs logging with Sky for investigation by Openreach. I have exactly this same problem. Is there a best phone number to report this to Sky. Many thanks. About Sky Community Offers. Sign In. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for.

Check the mains plug is in.

If you need help finding your ONT, look for a white box labelled "Openreach" mounted to a wall within your property usually on the ground floor. Make sure to check that all the cables connecting your ONT to your router are secure and in place. Test an alternative Ethernet cable between your ONT and router if the " Port " light is unlit, but all other lights look to be okay. You can find the steps to setup your router into your ONT here. If you've tried all of the above and still experience a problem, it could be that your router needs some changes to its settings. You can find the steps to setup your router here. If you've done this but still don't have a connection.

I have rebooted the ONT several times but to no avail. In fact I left it switched off overnight and switched it on again this morning but the red light is still showing. Go to the fix. It may or may not be related but as I was driving back I did notice an Openreach engineer working in the next street on my estate. As general support staff know little about the FTTP Trial you need somebody like Gandalf to come along and sort things out. I am still in the same position, ONT turned off overnight, switched on this morning and steady red light showing for LOS. As you appear to have had no response and Gandalf our usual intrepid helper has been tagged and appears not to be around he's allowed to have time off! It's one of the problems being on the Trial - very few support staff know anything about it and it doesn't show up on PlusNet systems. This Forum is usually your best bet. To go back to a previous comment - have you tried a factory reset as opposed to a general reboot.

Openreach los red

One aspect of the installation is a wall mounted modem known as an ONT — Optical Network Terminal , which goes between the fibre connection outside and your router. This is what it should look like…. Underneath the box, from left to right, are 3 connectors — power, LAN out, optical fibre in, That middle one is the one that goes to your router. Think of LOS as showing a cut in the fibre connection, whereas PON is indicating your connection at the other end of the network. Works for Automattic Inc. Tech geek, international speaker and occasional PC Pro podcaster. Lover of Lego and video games. This site uses Akismet to reduce spam.

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Fail Reason2: Install Complete. Network queries. The ONT has multiple lights on it, here's what they mean; " Power " indicates the ONTs power from the mains: Green if it's powered up Flashing green if it's booting up Off if it has no power. Was this article helpful? Openreach fibre modem is communicating with BT exchange for verification. There's an update, and not a great one. Is there any way to accelerate this issue? Tech Team. Related articles How to check your internet speed. Red LOS Light - no connectivity after 10 days. Thank you for your feedback!

If you're having trouble with your broadband connection there are a few simple checks that could fix the problem straight away, saving you from having to call us.

Checking the Router Settings If you've tried all of the above and still experience a problem, it could be that your router needs some changes to its settings. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. Check physical connection at both ends of the cable. Sent via social media. Tech Team. Was this article helpful? Another reason. After a few minutes a blue light will show your hub is ready. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I know openreach are suffering a severe outage in London so if you are in that general area you're likely experiencing that, or the spill-over. I wonder if there's an escalation path to openreach. About Sky Community Offers.