Nbn box flashing red and clicking

Well, I did some digging and found out that there is actually a fix for this issue! If your NBN connection box is flashing and clicking, the first thing you should do is unplug it from the wall.

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Nbn box flashing red and clicking

If you're not sure what type of connection you have, learn more about the different connection types we use. Wait minutes. If it doesn't connect, reset the nbn connection box. If you still have no connection, check that the coaxial cable is firmly screwed in to both your nbn connection box and the wall plate. If none of this works, call us on When restarting, each light should flash as it connects to the nbn network. Once it's connected, all lights should be green. View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more. If you'd like to speak with us in your preferred language, we've got you covered. At Telstra we recognise and acknowledge the existing, original and ancient connection Aboriginal and Torres Strait Islander peoples have to the lands and waterways across the Australian continent. We pay our respects to the elders past and present. We commit to working together to build a prosperous and inclusive Australia. Skip to main content. Telstra Personal. Telstra Plus.

There is data activity of up to megabits per second detected on the network this denotes capability, not actual speed. If no one is on a long phone call, check that your handsets are not engaged and have been returned to the hook or cradle.

We were able to locate your account using your community details and understand that you've been in touch with our Tech team. They've escalated your case to our Engineering team for further investigation and updates will be given within 24 to 48 hours. View solution in original post. For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage. Check our Service Status page for any known outages.

Is this normal, or is there something wrong with my equipment? Should I be doing something to fix this? The clicking sound from your NBN box, accompanied by red and blue lights, suggests that the device is either undergoing a diagnostic test or is in a fault state. This could be due to several reasons:. Power Cycle : You can try power cycling the NBN box by unplugging it from the wall socket, waiting for about 30 seconds, and then plugging it back in. This can sometimes reset the device and resolve minor issues. Light Indicators: If the red light remains on and the blue light is off, it indicates a connection fault. Conversely, if the blue light is on and the red light is off, the device is functioning normally. Read more about this her on our post NBN conntection box lights. Facing constant NBN dropouts or slow speeds?

Nbn box flashing red and clicking

We were able to locate your account using your community details and understand that you've been in touch with our Tech team. They've escalated your case to our Engineering team for further investigation and updates will be given within 24 to 48 hours. View solution in original post. For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage. Check our Service Status page for any known outages. If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection. We have since raised this issue to our Engineering Team for further investigation. Please leave the modem connected and turned on for remote testing purposes. We'd be glad to check the status of the lodged fault.

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If none of this works, call us on They've escalated your case to our Engineering team for further investigation and updates will be given within 24 to 48 hours. Connection Box is operating on backup battery power from the Power Supply unit. We were able to locate your account using your community details and understand that you've been in touch with our Tech team. Restart your nbn connection box and if that doesn't work, call us on Solid green Your nbn connection box is connected and working properly. Whales Super Contributor Posts: Country:. Indicators Meaning Action required Off Your nbn connection box is working but you have no devices connected. We had lightning hit the tree next to the pit. There is data activity of up to megabits per second detected on the network this denotes capability, not actual speed. Status light. Same thing has happened to me.

If you have signed up for an NBN plan , it can be quite frustrating if you are not able to enjoy the recommended internet speeds, let alone get a connection. Slow internet speeds and inability to connect can be due to several factors which might require you to reset the NBN box.

Kindly send us a PM along with the ticket number and your TG account details. If you're not sure what type of connection you have, learn more about the different connection types we use. Pin It on Pinterest. Power Off NCD has no power. Did you miss your activation email? This topic This board Entire forum Google Bing. I am sure, they replaced it and I have the broken one. Flashing green Your nbn connection box is working and there is normal activity on the network. We'd be glad to check the status of the lodged fault. Telstra Plus. Solid green Your power supply is working normally.