Mcdelivery missing item uk

According to Lesley, the order was delivered to her home by Uber Eats, but was missing five items in total — including drinks and apple pies. She added that this is clearly a recurrent issue as she received a number of responses on a Facebook post from people who had experienced similar issues, mcdelivery missing item uk. McDonald's stock image.

Join the discussion and meet other Mumsnetters on our free online chat forum. Just because I'm curious I wanted to ask if anyone else keeps getting struck with missing items from McDonalds when delivered? We've had a crazy horrible week so as a 'treat' we had a McDonalds delivery tonight. We've had a handful since they started delivering in my area around a year ago and thankfully on the whole most were complete the most that was missing was the odd paid for the 20p sauces but now twice we've had a missing Big Mac the other was the full BM meal. Local friends have reported the same - that most are okay but they have had the odd missing item too so wondering if it's a wider thing? Starting to worry that UE will think I'm bulling them up now it's happened again!

Mcdelivery missing item uk

McDonald's has refused to comment after dozens of complaints from residents in south London about orders arriving with items they have paid for missing. Surrey Comet and Your Local Guardian have previously reported cases where people have ordered food for delivery from McDonald's and not received everything they paid for. The customers have found it difficult to obtain refunds, with fast food giant McDonald's telling them to get in touch with delivery partner Uber Eats about the issue instead. Since reporting on one mum fighting to get a refund after not receiving the food she paid for, and another campaigning for McDonald's to take responsibility after she received three wrong orders consecutively, dozens more McDonald's customers got in touch with us at Newsquest south London to share the problems they had. But, McDonald's still refuses to take responsibility for the issue and said "this would be one that our delivery partners Uber or JustEat would have to comment on" when approached for comment with each complaint detailed out. Uber Eats apologised for its customer service on these occasions, and said it is working to improve its processes. An Uber Eats spokesperson said: "We are very sorry that our customer service did not meet our usual high standard on these occasions, and we are working hard to understand how we can improve our processes. He said: "I couldn't be bothered to complain - found out after I had collected and was too busy to complain - I also thought as I had already left how could I possibly prove it. Miechelle Hollis says she has had fries missing on multiple occasions, a 20 piece sharebox of nuggets on another and ice creams on another from the McDonald's in Anerley. Caroline Berens said she "always has stuff missing" from the Sutton and Oldfields Road McDonald's branches and that "they should refund if they don't deliver what we pay for". Louise Forrester said that all on different occasions she had drinks, burgers and chicken nuggets missing from the Crayford McDonald's. She said: "I requested a refund as the restaurant said they couldn't do anything about it and blamed Uber Eats. Danielle Kehoe reported that "half" her meals have been missing "on many occassions" from the Broomwod Road Oripington branch and via Uber Eats.

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Join the discussion and meet other Mumsnetters on our free online chat forum. I asked where he's delivered and GPS says half a mile away! I've complained to McDelivery and UberEats but they won't help - anyone had this? Screenshot where it says delivery took place. Screenshot length of phone call. Send both to ubereats customer service in an email. My blue bin is defo not half a mile away lol - I'm so mad that they're saying the order was handed to me.

McDonald's has refused to comment after dozens of complaints from residents in south London about orders arriving with items they have paid for missing. Surrey Comet and Your Local Guardian have previously reported cases where people have ordered food for delivery from McDonald's and not received everything they paid for. The customers have found it difficult to obtain refunds, with fast food giant McDonald's telling them to get in touch with delivery partner Uber Eats about the issue instead. Since reporting on one mum fighting to get a refund after not receiving the food she paid for, and another campaigning for McDonald's to take responsibility after she received three wrong orders consecutively, dozens more McDonald's customers got in touch with us at Newsquest south London to share the problems they had. But, McDonald's still refuses to take responsibility for the issue and said "this would be one that our delivery partners Uber or JustEat would have to comment on" when approached for comment with each complaint detailed out. Uber Eats apologised for its customer service on these occasions, and said it is working to improve its processes.

Mcdelivery missing item uk

You should complain to the retailer, not the courier, about a missing delivery. This is because your contract is with the retailer, and the Consumer Rights Act makes the retailer responsible for the good condition and safe delivery of your order. Make a delivery complaint. Under the Consumer Contracts Regulations you can cancel orders for most goods bought online from the moment you place your order until 14 days from the day you receive your goods, and get a full refund. There are some items where you don't get a right to cancel. See our step-by-step guide to cancel your online order. Our experts will guide you to the best outcome at a fair price. In the email you informed them of the birthday date and importance of receiving the parcel on time. If the parcel didn't arrive in time for your friend's birthday, you can cancel the order and ask for your money back. When you contact the retailer to complain about the late parcel and request a refund, make your circumstances clear.

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Very very strange! There is always something missing!! Last Updated:. Just got a reply refunding and voucher for 2 meals. Comments: Our rules We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. My order was hot and correct when it eventually arrived. My dd worked for McDonald's and they got fed up with being told they messed up, but they noticed a pattern only certain drivers so they photographed the contents before packing them up and low and behold the chicken sandwich was missing, always the chicken and always big orders. Want to see more? To be honest tho when we have gone to the drive through of the same McDonald's they have missed things from the other I just presumed they had crap staff! Your response has been sent to our editors. Report this comment Cancel. Create your personalised feed. See all. Edit comment Cancel.

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Read the rules here. Those ads you do see are predominantly from local businesses promoting local services. Happily deliveroo now offer McDonalds, and the few times we've ordered from them we've not had any problems. It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. I don't think it matters who delivers, mcdonalds never seem to be able to get an order right either. See all. Comments: Our rules We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. Join Mumsnet Log In. Previously, Lesley has made a breakfast order and had pancakes and other items missing, and another order was missing chips and a drink. For desktop support. Enter the above word in the box below.