Lowes craftsman warranty policy

A few days ago, I snapped one of the picks in my Craftsman hook and pick set while I was trying to pry a 3D print apart. At first glance, they appeared well made.

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Lowes craftsman warranty policy

Many products are sold with "lifetime" warranties, but in most cases that means the store's lifetime, not yours. But in the case of Craftsman tools sold by Sears, a "lifetime" warranty may be the real thing, if you know what to do. Woodworkers, mechanics and crafts people have loved Craftsman tools for years, because of their lifetime warranty. If one broke, you could just return it and get a new one free. Gary Galloway loves working on old cars, like the Plymouth with a V8 under the hood he was tinkering with this sunny afternoon. His tool of choice: Craftsman, because of its lifetime replacement warranty if they ever fail. So when his socket wrench recently broke, he didn't worry about his local sears in Florence, Kentucky, having recently closed. Problem is, Galloway discovered, that the old tools sold by Sears and the new craftsman tools sold by Lowe's are different and have different part numbers. As of Fall , Craftsman's warranty page still lists a full lifetime warranty, even though almost all Sears stores are long gone. However it says you must return it to a "stocking retail partner," which is confusing since Lowe's' does not stock identical Sears tools. So we called the Lowe's store manager, who told us if they don't have the same model, they are telling people to call Craftsman customer service. Galloway's going to try that that now, because the other option is not something he has time to do, even in a fast old Plymouth GTX. A Lowe's Corporate Communications spokeswoman, Maureen Wallace, told us Lowe's stores should honor the Craftsman Lifetime warranty "if we have the product. But due to differences between Sears and Lowe's tools that may not always be possible.

See full statement below. My example was from Sears about 12 months ago, so I agree with the policy of the second Lowes.

We can pretty much thank Sears for setting the Gold Standard in hand tool return warranty with their Craftsman tool brand. If you have a product that requires repair or replacement under warranty, simply return the product to the original place of purchase for repair or replacement. Craftsman tools are backed by some of the strongest warranties in the market today. If you have a product that requires repair or replacement under warranty, simply return the product to the original place of purchase for repair or replacement, depending on the warranty coverage outlined on their support web site. No receipt is required. Craftsman Tool Customer Service:

Many products are sold with "lifetime" warranties, but in most cases that means the store's lifetime, not yours. But in the case of Craftsman tools sold by Sears, a "lifetime" warranty may be the real thing, if you know what to do. Woodworkers, mechanics and crafts people have loved Craftsman tools for years, because of their lifetime warranty. If one broke, you could just return it and get a new one free. Gary Galloway loves working on old cars, like the Plymouth with a V8 under the hood he was tinkering with this sunny afternoon.

Lowes craftsman warranty policy

Say you bought your Craftsman product at Sears. The parts need to be available, however. Related Content: Craftsman Husky Tools. They even have a section on outdoor tools and equipment. Clicking on specific links within the sections on the Craftsman site typically reveals that there is a full lifetime warranty on tools. No proof of purchase is required. The tool chest category is an ideal example. The Craftsman Series Customers should always pay attention to the length of the warranty.

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So I took it in and asked for a replacement. It was part of a set, and they replaced it on the spot with open stock. For more consumer news and money saving advice, go to www. First Prev 2 of 4 Go to page. I could not agree more. I have had similar experience with other companies, such as Meon and Delta. It would be interesting to compare something like a socket set and screwdriver set from Lowes SBD and Sears original Craftsman. The surge strip on my Kobalt tool chest died. So they are not interchangeable. Your email address will not be published.

No proof of purchase required. Return damaged product to a stocking Retail Partner or contact Customer Care at or using the form here for details. This warranty gives you specific legal rights and you may also have other rights which vary from State to State.

Joined Aug 1, Messages 6, Location Don't ask. Situations like Ben is describing or yours would both seem like bad practice in my opinion. Home Depot is not much better. One should not be disappointed in lack of training — rather, be disappointed in poor hiring practices or our education system in general. Lowes made no attempt to educate their employees about The craftsman warrantee. An overview of tool brand company warranty, return process, customer service contact information, and drop-off and return location finders. Whenever possible, I avoid buying items that quickly deteriorate, fail to perform, disappoint, etc. Just bring the broken extension. She talked to the store manager outside of my earshot for two minutes and then came back and told me it was my lucky day, she could run the return, credit my card, and let me have the whole new set with that credit. The Store. If Lowes knew how to effectively use the craftsman lifetime warranty, a lot more of us would be buying craftsmen tools. From what I heard from many readers looking to have broken Kobalt tools replaced, yes. I am not a professional mechanic, but I do a lot of my own work and I produce community shows at large venues assembling and moving lighting structures etc. Craftsman hand tools always came with a lifetime warranty. For a better experience, please enable JavaScript in your browser before proceeding.