Internet bt problems

To start the conversation again, internet bt problems, simply ask a new question. I have reset my BT Broadband password, No problem with connectivity via the laptop but despite resetting my iPad it will not connect.

BT British Telecom offers broadband internet, home phone and television service. BT Mobile mostly serves professional clients. Thank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section! The graph below depicts the number of BT British Telecom reports received over the last 24 hours by time of day.

Internet bt problems

If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. It will save time if you can try these first before calling us. Use the troubleshooter. Broadband needs a working phone line. Check you can make a phone call and that there's no noise on the line. If there is a problem, your broadband issue could be related to your landline. The lights on your Hub give indicators about what the hub is doing and whether everything is working correctly. A steady blue means that the Hub is connected to your broadband. If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on. Fibre customers might have an Openreach modem installed. This is a white box that connects to your BT Hub. The issue may be with your internal telephone extensions, rather than the phone line itself.

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View all of our service providers. The vast majority of problems are resolved by contacting your internet service provider. I want to complain about an Openreach engineer. I want to complain about Openreach roadworks. I want to object, move or remove Openreach equipment in my area. I want to report unsafe, damaged or vandalised Openreach equipment in my area.

If you experience this, please wait 15 minutes and then restart your hub. Have a problem with your product or service? You've come to the right place. Text HELP to charges may apply at your standard rate. Bad quality or missing channels. Fix recording issues. Help setting up and connecting EE TV. Your broadband speed can vary for the first 10 days after connection as your line adjusts. Learn more about connecting to broadband.

Internet bt problems

If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. It will save time if you can try these first before calling us. Use the troubleshooter. Broadband needs a working phone line. Check you can make a phone call and that there's no noise on the line. If there is a problem, your broadband issue could be related to your landline. The lights on your Hub give indicators about what the hub is doing and whether everything is working correctly. A steady blue means that the Hub is connected to your broadband. If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on.

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Cookie Policy Select your cookie preferences We use necessary cookies to ensure the functionality of our website. If the issue persists then carry out further diagnostics via KBD. Our Network. I think I have a Broadband fault, what is the process? This can be due to many different factors, from faulty electrical devices in the end user's premises to faulty equipment in neighbouring properties. What should I expect when I have an Openreach engineer coming? User profile for user: Levignac Levignac Author. I want to thank an Openreach engineer. BT British Telecom outages have been causing frustration for many of the company's customers. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal. Stopping loading etc.

Finding your landline number. Compensation for loss of service. We know you need your broadband and landline to stay connected.

Please enter a 10 or 11 digit landline number without spaces, including no added space at front. Openreach equipment I want to object, move or remove Openreach equipment in my area I want to report unsafe, damaged or vandalised Openreach equipment in my area I want to find out about your cabinet art policy. What reference should I use to raise a fault? How to check is BT is down One of the immediate ways to tell if BT mail is down is by checking social media like X, formerly known as Twitter. Tell us how we can improve this article Select an option that apply: it's too long. If this doesn't work check the status of the lights see below. We're proud to use the EE network for our mobile service. Hosted Communications. Ask the BT Community. Please note that SFI appointments may be chargeable. Terms and Conditions. How long should it take to fix a fault? Outage map shows issues across UK An outage map provided by Downdetector shows the issue spans across the nation.