Ikea returns policy uk

Please note:. We have several different ways you can return products to us. For full details please view our Return policy. Depending on the issue, there are several options available:.

I just wanted to return one item but had to send back everything and re-order to have it collected. I spent most of my day being advised by Ikea that I could only return to store or use CollectPlus — actually my item was too big — and I was finally told that my whole order could be collected and refunded for free. After my refund I will then re-order all the items I wanted to keep. If it was coming to collect it all, could not it just collect one item? Can it explain this nonsensical policy? This did seem a bit odd, but Ikea insists there was method behind its apparent madness.

Ikea returns policy uk

Only dirty, stained, damaged, incomplete or altered products are excluded from the IKEA return policy. If you return plants, custom-made worktops, 'Re-shop and Re-use' products, food or if you bought the product abroad, we will refund you with a refund card. Besides these product types, we will refund you back to your original payment method, or onto a refund card if you prefer. Sometimes it's hard to keep track of your receipts. If you were registered as a IKEA Family member during your purchase, you will find your complete purchase history when you log in on our website. You can exchange once within 90 days under our Love it or Exchange it policy, or you can return it within days under our returns policy if the mattress has been unused and unopened. You can return your product in the IKEA store of your choice, even if you bought it abroad. We will offer you a refund onto a refund card. To make it easier for us to process your request, please have your proof of purchase ready. We have made it easy to check the balance of your refund card online yourself - you just need your refund card.

You can exchange once within 90 days under our Love it or Exchange it policy, or you can return it within days under our returns policy if the mattress has been unused and unopened. Ikea returns policy uk I return items? We will give you a full refund when products are returned to us with proof of purchase in new, unused and re-saleable condition, with the packaging.

Yes, you can return your products to a store other than the one of the original purchase. Find your closest IKEA store here and remember to bring your receipt or other proof of purchase. Find out more about our returns policy here. We have made it easy to check the balance of your refund card online yourself - you just need your refund card. We're sorry to hear that your IKEA appliance has stopped working.

I just wanted to return one item but had to send back everything and re-order to have it collected. I spent most of my day being advised by Ikea that I could only return to store or use CollectPlus — actually my item was too big — and I was finally told that my whole order could be collected and refunded for free. After my refund I will then re-order all the items I wanted to keep. If it was coming to collect it all, could not it just collect one item? Can it explain this nonsensical policy? This did seem a bit odd, but Ikea insists there was method behind its apparent madness. If a customer is not totally satisfied, they can return items to any store or collection point within days. If purchased online, provided they cancel their total order within 14 days of receiving it, we will refund the delivery charge and arrange for collection.

Ikea returns policy uk

Sometimes it's hard to keep track of your receipts. If you were registered as a IKEA Family member during your purchase, you will find your complete purchase history when you log in on our website. Not a Family member? Contact us or visit the store, and we will try to find your receipt. If we can't find the receipt in our system, we will refund you onto an IKEA refund card.

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Back to top Share. Your statutory rights are not affected. How long is the IKEA return policy period? Contact us. Enter postcode. Read more. Reuse this content. What time are the restaurants open? If you have your till receipt or order number handy, follow the link below and enter your details to receive your Express return barcode. That's why we give you days to return your purchases. I spent most of my day being advised by Ikea that I could only return to store or use CollectPlus — actually my item was too big — and I was finally told that my whole order could be collected and refunded for free. Unless faulty, we may refuse the return or only offer a refund card if the returns criteria are not fully met. Can I return a mattress?

How long does IKEA refund take?

Need help with getting your product back to IKEA? To get the best comfort you also need the right pillow, make sure you have a pillow that suits you and your new mattress. Back to top Share. Skip listing. Please have your order number available. We accept returns of all products in a saleable condition within the days return policy. The text is relevant but not helpful. If the item is still in its packaging, we will refund the cost of the item via your original payment method and we'll be able to look for another home for it straight away. With all of our contact methods, you will be required to confirm your personal information if this concerns a purchase or an order, so please make sure you have all of the information you need to hand. How long is the IKEA return policy period? In the unlikely event that our Customer Service team are unable to resolve your complaint and you are still not satisfied, you may refer your complaint to RetailADR previously 'The Retail Ombudsman' who specialise in providing an Alternative Dispute Resolution service out-of-court. We are unable to offer refunds or exchange for custom made worktops, food or drinks. You can exchange once within 90 days under our Love it or Exchange it policy, or you can return it within days under our returns policy if the mattress has been unused and unopened. Select store.