How to register your otterbox case for warranty

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Home Knowledge Base Accessories. When it comes to protecting your mobile devices, OtterBox cases are often the go-to choice for their durability and reliability. However, even the sturdiest cases can encounter issues. This is where understanding the OtterBox warranty becomes crucial. The warranty periods vary by product type but generally range from one year for the Private Collection and Limited Edition products to a lifetime for other products like smartphone and tablet cases. To file a warranty claim, visit the OtterBox website and navigate to their warranty claim section.

How to register your otterbox case for warranty

Due to our design and manufacturing processes as well as agreements with our partners, OtterBox is not able to release product launch dates or timelines to customers at this time. If you have questions regarding these dates, please contact that company directly. Our cases are precision-fit to the device. Any other products that change the dimensions of the device are not compatible with our cases. Our cases can generally be cleaned with mild soap and water, then air dried or dried lightly with a paper towel. Click here for more information on how to keep your OtterBox case clean from bacteria. Because OtterBox cases are designed to work with electronic devices, they are not intrinsically safe. There are a wide variety of devices on the market so to determine if your device and the OtterBox case together are intrinsically safe they would need to be tested by a certified testing lab. The easiest way to remove the Defender Series case is to peel back the outer silicone layer first. Work your way around the device until the entire outer layer is disconnected.

In fact, nearly a year to the day from getting my new iPhone 13, the screen protector cracked. If you miss the cut-off, you might not be out of luck. How do I take the Defender Series case apart?

Otter does not warrant, and is not responsible for, any smartphone or other device made by anyone other than Otter. If a manufacturing, material or workmanship defect arises regarding any Product, and a valid claim is received by Otter no later than sixty 60 calendar days after the expiration of the applicable Warranty Period, Otter will, in its discretion: 1 repair the Product using new or refurbished parts; 2 replace the Product with a new or refurbished Product. Replacement with the same color cannot be guaranteed. Replacement or repaired Products are warranted as above only for the remainder of the original applicable Warranty Period. This Limited Warranty is extended only to the original end-use customer, and will not be extended to any other person or transferee. Except for the remedies expressly set forth above or to the extent restricted or prohibited by applicable law, the entire risk as to the quality and performance of the Products is with the customer, and the customer assumes the entire cost of repair should the Products prove defective following their purchase. Any warranty claims must be made by customer no later than sixty 60 calendar days after the expiration of the applicable Warranty Period.

Otter does not warrant, and is not responsible for, any smartphone or other device made by anyone other than Otter. If a manufacturing, material or workmanship defect arises regarding any Product, and a valid claim is received by Otter no later than sixty 60 calendar days after the expiration of the applicable Warranty Period, Otter will, in its discretion: 1 repair the Product using new or refurbished parts; 2 replace the Product with a new or refurbished Product. Replacement with the same color cannot be guaranteed. Replacement or repaired Products are warranted as above only for the remainder of the original applicable Warranty Period. This Limited Warranty is extended only to the original end-use customer, and will not be extended to any other person or transferee. Except for the remedies expressly set forth above or to the extent restricted or prohibited by applicable law, the entire risk as to the quality and performance of the Products is with the customer, and the customer assumes the entire cost of repair should the Products prove defective following their purchase. Any warranty claims must be made by customer no later than sixty 60 calendar days after the expiration of the applicable Warranty Period. We may ask you to send us a photograph of your Product to validate the claim and, in some cases, we may ask that you return the product to Otter for inspection. Otter reserves the right to charge a shipping and handling fee in connection with the evaluation and fulfillment of any warranty claim.

How to register your otterbox case for warranty

Please visit our self-service warranty portal. If you have already tried to submit a warranty and need additional help, please complete the form below. Please use our order look up tool to find your order. Visit our returns page to start a return.

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In fact, it was the same for getting the Otterbox screen protector replaced, too. Improper use or maintenance. I refer to the Otterbox warranty as a lifetime guarantee. Damages caused by use with non-OtterBox products. Why was my claim denied? However, you have to pay for shipping. Tips for a Successful Warranty Claim Proof of Purchase : Always keep your receipt or proof of purchase, as this is often required for a warranty claim. Due to our automated system, orders are automatically submitted to our fulfillment department as soon as they are submitted online. Buy Details. They are authorizations that will drop off of your statement if your order did not go through typically within 2 — 3 business days. My order is not processing. I have the same question.

Otterbox truly stands behind its products. The first time was way back in

Remove Product? Cancel Yes. Why Verizon. We do collect a small shipping and handling fee for all warranties as it allows us to get you a replacement product as hassle-free as possible. We only charge a credit or debit card after an order has shipped, and we only charge the card once. No trade-in req'd. So, I selected Amazon. Here is a list of possible reasons as to why your order is not processing:. The warranty only applies to the original end-use customer and is not transferable. You will be able to view the cost before you submit your final order. Email Address Phone Number. Unauthorized alterations or modifications. This is done via a full authorization for the amount of the purchase and is merely a security measure we use to protect your financial information. In fact, nearly a year to the day from getting my new iPhone 13, the screen protector cracked. Bought a an outer box couple months The rubber is falling apart.