Help.www.flannels

For affiliate enquiries please contact our Customer Services.

For affiliate enquiries please contact our Customer Services. We are happy to offer an exchange or credit note for items returned unworn and in perfect condition within 14 days of purchase. We are happy to offer an exchange or credit note for any unwanted items returned within 14 days of purchase. In-store purchases must be returned to a store to be processed. If you want a full refund for your online order, you must return it to our online warehouse. The return needs to reach us within 28 days of you receiving your order. No returns will be accepted without valid proof of purchase, so please make sure you have your receipt with you.

Help.www.flannels

This may lead to variation in finish, colour and fabrication. Please take the utmost care when washing and wearing as jewellery, finger nails and harsh detergents can harm delicate fabrics and finishes. Beads may change in colour with time and wear, adding to the charm of each piece. If you have purchased items in-store, please contact the store you have purchased the items from and our friendly staff will be happy to advise you of what our in store policies are. There are no refunds on discounted items unless they are faulty and returned within 14 days of purchase. Items placed in your cart are not secured until paid for and may still be available to other customers. Please check your cart before paying to ensure all sizes, colour and styles are correct as FLANNEL does not offer returns or exchanges for wrongly purchased items. Items purchased at full-price and meet our terms and conditions can be returned for a refund, credit or exchange. Please follow steps outlined below:. If you would like to return an item s , please ensure your items s comply to the above conditions. Within 14 days of placing your order please email hello flannel. Once you have emailed us for a return we will do our best to get back to you within hours of receiving your return request and contact you via phone or email to advise you of the outcome. If your return request is approved and if required - we will ask you to post the item s back to our head office in Nedlands within 7 days of requesting the return.

Tier 3 if the repair or replacement is not possible, or if it is unsuccessful or cannot help.www.flannels provided to you in a reasonable time, then you can choose to either:, help.www.flannels. You can return help.www.flannels items via our returns portal, by clicking the link below. Yes No.

If your order is particularly heavy it may be subject to extra delivery charges. If any order is subject to extra delivery charges you will be advised of the additional cost before delivery of your order begins. You have the option to cancel the order if you do not wish to pay any additional delivery costs. Please note we are currently unable to deliver to PO Boxes. Some items cannot be cancelled or returned, click here for more details.

Did you find it helpful? Yes No. Below is a list of countries that we currently deliver to, the delivery charge is based on the size and weight of the goods being shipped. The actual delivery charge will be calculated during the checkout process. Once your order has been delivered to your chosen store, you'll get an email confirming it's ready to be picked up, this email will also contain your unique delivery code which is required for collecting your parcel. Your parcel can only be collected within your chosen stores opening hours.

Help.www.flannels

We're sorry to hear you are experiencing problems with our website, please see below for some suggestions that should help:. Please note: If you're experiencing any issues specifically with making a payment, such as during checkout, you may need to contact the payment provider directly to troubleshoot payment errors and check on your account. If you've tried all the above and are still struggling, please get in touch with our Customer Services team and we'll get this sorted for you. When contacting us it may help to provide screenshots showing the issue which you need more help with so we can better help you. Did you find it helpful? Yes No. For affiliate enquiries please contact our Customer Services. We are happy to offer an exchange or credit note for items returned unworn and in perfect condition within 14 days of purchase.

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You have 28 days to change your mind from after you receive your order, in order to return your goods to us. Delivery Type. Flannels will not refund any Next Day, Express or other premium component of delivery. Please note you will not be able to track your return, if you choose not to use the Zig Zag return portal and return your product s with your own label. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. Exclusions apply, please see our Retu Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. Exclusions apply, please see our Returns Policy below for more details. If you have a query about returning goods, please use our contact us form. Personalised items are non-returnable unless they are defective. Tier 3: if the repair or replacement is not possible, or if it is unsuccessful or cannot be provided to you in a reasonable time, then you can choose to either:. If you are returning all items in your order, Flannels will also refund the cost of the initial delivery to you, but only up to the cost of the standard delivery charge. Additional terms and conditions apply to purchases made using a credit product which can be found here.

Return your online order in a few easy steps. You have 28 days to return your order from the date it's delivered.

Items need to be in the original packaging where it forms part of the goods, for example, boxed garments and gift items. Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost. For faulty or defective items that have been purchased in-store, please follow the guidance given above or return your item s in-person to one of our stores. Enter your search term here You can return an online item for an exchange using our Online Returns Portal. Select your preferred return option Print returns label at home or in-store options. Returns via the portal are fully tracked. Please note that if you have been provided with Flannels freepost address then due to the extra time it takes for freepost items to be delivered it may take up to 14 days to receive confirmation of your refund. If you fail to comply with this obligation, Flannels may have a right of action against you for compensation. However, this is not necessary, providing we receive your returned items within the 28 day return period. We are happy to offer an exchange or credit note for any unwanted items returned within 14 days of purchase.