Glpi tickets

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Glpi tickets

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I'm currently evaluating GLPI for my organization and finding it really powerful and intuitive. I have created a test template but I can't see how you actually use it. When I create a ticket it always uses the default template and I can't see anyway to select or change to the template I have created. I've looked over the help documents but I doesn't elaborate, it just shows you how to create them. Ticket templates are a way to customize the ticket form based on the entity, the selected category, or a user's current profile.

Glpi tickets

When a ticket category is selected in GLPI, it can automatically add tasks to the ticket. Below is an example for illustrative purposes. Name and number them in such a way that they are easy to identify in subsequent steps.

16159 train

But it could be really interesting to have different crierions for what we see in ticket list and where to look in global search. Thank you for this explanation, but as far as I understand, this is like the plugin Behaviors at the end? Note that I'm ready to publish this plugin: I just need the special hooks I've spoken about :. Thanks The text was updated successfully, but these errors were encountered:. I'm not willing to add new hooks for the moment, especially if we want to integrate it into GLPI's core. Now, with global search, I try to find the word "Look", the result of global search is the following :. Merge branch 'yosral' into 'pusher' …. I don't know etag nor python-eve, but if this gives the browser user-friendly use I proposed then why not. Hello, It is not possible to search "inside" a ticket with global search enabled? Seems same system yes sorry, I hasen't read Behaviors code earlier :p.

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But, in my case, if i look for a specific word inside my ticket, it returns every time all my tickets. Merge branch 'pusher' into 'development' …. You signed out in another tab or window. Sign in to your account. Jump to bottom. Sign up for free to join this conversation on GitHub. Thanks All reactions. Jump to bottom. It is not possible to search "inside" a ticket with global search enabled? Behaviours only prevent double writing by returning an alert telling you that your current modifications can't be saved due to concurrent editing: this is really frustrating for users to do modifications and to be alerted after saving that it can't be saved Hi, Global search act just like default search in mot cases "items seen" "contains" "your search".