Fitbit not turning on

Midway through a walk tonight, my Fitbit went black and will not power on.

My Versa 2 has completely stopped working. The green light on the back is gone, it will not charge, the screen is completely black, I cannot reset it to factory settings- it is completely unresponsive. I have tried to clean the backing and pins as suggested on feeds, I have attempted to restart to factory settings- no response. Any advise on how to fix this? I reached out to live chat with support- and got down to position 1 on the list- then it sent be back to the beginning application page to set up a chat.

Fitbit not turning on

It worked earlier but is now blacked out. Go to the Best Answer. I wanted to thank you all for sharing your experience and troubleshooting. It seems that no other new users have been reporting this inconvenience for a while with the Charge 5 and the display being blacked out, so I will be closing this thread. If the issue persists, please get in touch with our Support team. Ti invito a partecipare nelle nostre discussioni! View best answer in original post. Hello Nessli and welcome to the Help forum. I think you should contact Support for more help. Take a look at the Fitbit help site for further assistance and information. Have you sorted this? Unable to get logo or battery symbol, it is dead? The same thing happened with mine. It briefly turned on to pair it, and that was the only time the screen worked at all.

You know the old saying My battery was low and I charged it overnight. How to Fix Your Fitbit.

Troubleshoot common problems with the popular fitness tracker. Jump to a Section. Fitbit fitness trackers are popular and generally reliable, but sometimes users find that their devices won't turn on. Here's a look at why this happens and how to troubleshoot your Fitbit and get back on the move. These fixes cover all Fitbit models.

My charge 3 screen has gone black for the second time within a week. I previously had the lines running down it and I reset it successfully. The black screen will not reset. I finally allowed the battery to completely die before charging it. Go to the Best Answer. Your reply is appreciated Psychojinks. I'm sorry to know that you're still experiencing difficulties with your Charge 3 despite trying the troubleshooting steps that were shared on my previous post.

Fitbit not turning on

Affiliate links on Android Authority may earn us a commission. Learn more. They get sedentary people exercising, and they can help some people take their fitness to the next level. There are a variety of possible reasons, not the least because Google sells a variety of Fitbit models ranging from trackers for kids through to full-blown smartwatches.

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I tried this multiple times. Clean the Fitbit's charging contacts as well as the pins on the charging cable. Accepted Solutions. In response to lollo Your Fitbit might not be getting enough power to charge its battery. Community Moderators ensure that conversations are friendly, factual, and on-topic. I went with an exchange though, so can report back when the new watch arrives. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Hope this helps. Thanks for the details provided in your post about the issue with your Charge 5. Hi, I also have the same problem.

Hopefully one of these ten troubleshooting steps will help get rid of the problem. Fitbit has a great range of devices.

Thank you for sharing your experience and troubleshooting. Show only Search instead for. We had exactly the same problem! Showing results for. I have tried to clean the backing and pins as suggested on feeds, I have attempted to restart to factory settings- no response. Why won't my Fitbit turn on when I turn my wrist? Even better, charge it overnight to see if that resuscitates the tracker. Use limited data to select advertising. I am also having these issues and have gone thru all the troubleshooting, but my Versa 2 is still unresponsive. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? If the issue persists, please get in touch with our Support team. I'd like to point out that it sometimes requires more than one attempt to restart Charge 5. I have forgotten it on the app and now it doesn't find it at all.