Fido online chat hours

January Anyone getting this issue? Logged in at normal business hours trying to access the live chat and have been receiving this message for a week January "Thanks for contacting us. Please try again later.

August Am I missing something? If covid changed things why isnt the website updated to reflect what has been going on for months? Go to Solution. Hey Benjamin12 ,.

Fido online chat hours

October Had the unfortunate necessity to contact Fido this morning. Discovered that only "Live Chat' is the only available option now to speak with someone at Fido. It too well over an hour to have my issue my extra payment not applied NOT resolved. Texting to an individual, who is who knows where, is the most inhumane experience. Shame on Fido for implementing or degrading their customer service. If this is the direction that Fido is taking their customer service, I will seek another service provider for my multiple accounts. Go to Solution. November I feel your pain Peter, I have been with Fido since it started over 30 years ago and have always been very happy phoning for help from Customer Service and having a live person in Canada help me. I have just spent of 5 hours trying to find out why a rep discontinued a feature in my plan to now avail. The links to set up a time for Fido to call you waste my time again as they don't call at the scheduled time, when the call c. Hope to talk to you soon. You can find all the ways to get in touch with us on this link.

I am having conecction issues. No error message, but it has been 90 minutes since the "Your chat is being transferred to a Live Chat agent" message first popped up.

June It is now Sunday at 10am and neither the phone line or the Chat line is open. I'm startng to see a pattern here. So making rediculous errors on my bill - making rediculous errors on their website - etc Oh I forgot the punch line. When you call them, their opening message states that they are open from 9am to 5pm on weekends.

What can we help you with today? Check out these step-by-step, interactive Device Guides for how to set up your phone or tablet, enable features and fix minor issues. Learn how to identify and handle fraud attempts via social engineering scams phishing, vishing, smishing. Check for outages and get help with mobile, home internet and WiFi network issues. Having problems making mobile calls? Check out these easy troubleshooting steps to fix the problem. Learn what you can do about missed or late payments, how to make a payment arrangement, and more.

Fido online chat hours

July Where is the live chat button. Your site changes and what was previously an answer from you guys its not there anymore. It appears this is quiet the problem, why is it so hidden? I've spent over an hr looking.

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Hey tiffanywtlee! Did you mean:. Hey gordonglam,. What can we help you with today? LongProng I'm a participant level 3. You can type ''chat with a rep'' to connect to agent. FidoSaira Moderator. Payment Arrangements Learn what you can do about missed or late payments, how to make a payment arrangement, and more. Hey RickSharman, I'm sorry to hear about your recent experience. FidoStephane Moderator. If this is the direction that Fido is taking their customer service, I will seek another service provider for my multiple accounts Solved! In response to Benjamin In response to LongProng.

August

Were you able to reach our internet tech support? November So making rediculous errors on my bill - making rediculous errors on their website - etc FidoNajat Moderator. FidoValerie Moderator. The links to set up a time for Fido to call you waste my time again as they don't call at the scheduled time, when the call c. Hey Benjamin12 ,. You can type ''chat with a rep'' to connect to agent. If the credit amount does not show today, I would expect it to be available early next week. What department were you trying to reach?