Fair fares nyc metrocard replacement

Use this form if your claim relates to a Reduced Fare MetroCard that was lost, fair fares nyc metrocard replacement, stolen or if you never received your Reduced Fare MetroCard in the mail this is the MetroCard with your picture on it. File your claim here if you agree to the following two statements; you must fill in the two boxes by clicking on them. Please try again later.

You can submit an application online , by mail, or in person. Learn more about how to apply. For customers who are non-English speakers or have limited English proficiency, interpreter services are available free of charge. Plus, you get free rides after 12 fares within seven days using the same device or contactless card. See the schedule for our buses and vans. You have two years from the expiration date to transfer any remaining value to a new MetroCard. Within the first year, you can transfer the balance in person at a mobile sales bus or van, our Customer Service Center, or selected subway stations.

Fair fares nyc metrocard replacement

One replacement card per enrollment year is allowed for lost or stolen cards. If you are eligible to receive a replacement card, it will be mailed to you 2 to 3 weeks after you report that the card was lost or stolen. Once a card is mailed, you must allow for mail delivery. You cannot pick up a card in person during the 3-week mailing period once you request a replacement card. If you have not received a card in the mail after the 3-week mailing period, you can report the card as lost in the mail and have a card issued to you at a Fair Fares NYC location. Refunds are only available for lost or stolen day unlimited passes that were paid for with a credit, debit, or Electronic Benefits Transfer EBT card. After you report your card as lost or stolen, you must then call NYCT Customer Service at to request a refund for any unused portion of your card. You should call immediately after reporting your card as lost or stolen. You must call before the end of the day unlimited ride period to qualify for a refund review. You will not be able to get a refund if you previously made two or more reports of lost or stolen MetroCards within the same calendar year. You can return your card any time after you discover that it is damaged or not working. There is no replacement limit per calendar year for a card that is damaged or not working as long as you return the card. Your replacement card will not have any money on it.

Refunds are only available for lost or stolen day unlimited passes that were paid for with a credit, debit, or Electronic Benefits Transfer EBT card.

You have two years from the expiration date to transfer any remaining money to a new card. Within the first year, use a MetroCard Vending Machine to transfer the balance to a new card. The date is located at the upper left corner on the back of the card. The expiration date is usually about one year from the date of purchase. If your Pay-Per-Ride MetroCard expires, you have two years from the expiration date to transfer any remaining money to a new card.

After the MTA confirms your Access-A-Ride customer status, you will receive a notice letting you know that your request for the Access-A-Ride discount has been approved and, if you have a Fair Fares MetroCard, then it will be deactivated. You can use a computer, smartphone, or tablet. Applications are sent to the program for review and an eligibility decision when you affirm on ACCESS HRA that you submitted all documents for your application or when the 10 calendar day period to submit documents ends, whichever happens first. The review can take up to 30 days. You can get help completing your application or submitting documents by calling or visiting a Fair Fares NYC location.

Fair fares nyc metrocard replacement

One replacement card per enrollment year is allowed for lost or stolen cards. If you are eligible to receive a replacement card, it will be mailed to you 2 to 3 weeks after you report that the card was lost or stolen. Once a card is mailed, you must allow for mail delivery. You cannot pick up a card in person during the 3-week mailing period once you request a replacement card. If you have not received a card in the mail after the 3-week mailing period, you can report the card as lost in the mail and have a card issued to you at a Fair Fares NYC location.

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Ask the station agent for a postage-paid Business Reply Envelope. Your replacement card will not have any money on it. For help, call between 6 a. Google Translate. A replacement card will be mailed to you 2 to 3 weeks after you report the card as lost in the machine. Replacements for Cards Not Received. We have detected you are using an out-of-date browser. MetroCard eFIX Lost or Stolen Reduced Fare MetroCard Use this form if your claim relates to a Reduced Fare MetroCard that was lost, stolen or if you never received your Reduced Fare MetroCard in the mail this is the MetroCard with your picture on it Please ensure you that have the following information: Date of Birth Last 4 digits of your social security number Date card was lost or stolen Approximate time of incident Approximate amount of money or time on the lost card File your claim here if you agree to the following two statements; you must fill in the two boxes by clicking on them. Close Menu. You can submit an application online , by mail, or in person. See the schedule for our buses and vans. Search NYC You can also file a claim online.

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We'll send you an email each quarter to remind you to complete the survey. No Was this information helpful? For help, call between 6 a. Refunds may be available for Fair Fares NYC MetroCards that are damaged, not working, or expired regardless of the payment method used. See the schedule for our buses and vans. Most browsers include functionality to let you increase or decrease the text on a web page. During certain planned service changes, you might receive a GO Ticket from a station agent. Invalid SS Number. File your claim here if you agree to the following two statements; you must fill in the two boxes by clicking on them. To receive a full credit for time remaining on your card, the envelope must be postmarked no later than one day after the problem occurs. Plus, you get free rides after 12 fares within seven days using the same device or contactless card. Replacements and Refunds for Lost or Stolen Cards. Call volume is often high.