Email virgin media complaints

I would like to complain about the treatment received by customers services on the phone. I am now struggling to contact customer services to do this. Learn more. Have I helped?

If you give a brief desciption of your issues here then a member of the forum team may be able to help. The only way I could complain was via a help desk guy on WhatsApp. And it took over 4 hours after the initial contact for them to respond. Eventually I get transferred to Plymouth help desk who fix the problem. Community FAQ Sign in. Community Volt.

Email virgin media complaints

Delivering exceptional customer service to you is our number one priority. We will work with you to resolve any query to your satisfaction. Our code of practice includes all Virgin Media services. If you have any issues or queries about our products and services, your first point of contact will be with our customer care team. They are fully equipped to resolve your query; we aim to do this as quickly as possible and to your satisfaction. Our customer care agents can be reached on the phone or by Email. If however you have already contacted our Customer Care Team, and believe your query has not been resolved to your satisfaction you are welcome to raise a complaint. Please provide your account number, address and phone number and email address so that we can contact you as soon as possible. A unique reference number for the complaint. If you have any queries on your complaint, please quote this number. We will record this number on our system for tracking purposes and we will reference it in any communication to you relating to the complaint. What is Virgin Media's code of practice for complaint handling? What is a complaint? What does this mean to you? Talk to us first.

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Call us free on and one of our dedicated complaints team will be happy to help. We have a dedicated team on hand to respond to all emails. To avoid delay, please don t send emails to individual addresses. Just complete the form below and it will be dealt within 48 hours. The purpose of the Essential Cookies is to help you move around the secure areas of the website, letting you do things like submitting a form. Our website won't work properly without essential cookies. The purpose of Performance and Analytics Cookies cookies give us an overall picture of how visitors use our website.

Are you looking for a way to contact Virgin Media? How to Contact Virgin Media. Virgin Media Contact Number. Virgin Media Email. Virgin Media Live Chat. Virgin Media Complaints. If you need to contact Virgin Media for any reason, there are a couple of methods you can use to reach the provider such as:. The option you choose to contact Virgin Media will depend on your personal preference, some people like to call the Virgin Media contact number , whilst others might prefer to jump on a live chat to solve their query.

Email virgin media complaints

Consumer Complaint Resolution Code Practice. This Code lets you know how to go about making a complaint and how to take it further if you need to. We can also send it in accessible formats such as large print, braille or audio free of charge — you can request an accessible format when you contact us. You may find the quickest way to get the answers you need is online at virginmedia. There are 3 easy ways to get in touch with us. Please remember to give us your details, including your account number, address and contact number when you do, so we can get back to you as quickly as possible. Give our Customer Care team a ring on the numbers below. If you want to contact us using our Text Relay Service, call our Text Relay freephone number on

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This will make it easy for you in the future to put forward a case to arbitration for the correct compensation, should that be necessary. VM sends out slightly different versions of these notifications. Did you mean:. Account - Cable. If the manager has to call you back, please let us know which daytime and evening contact numbers work best for you. After getting all of my conformation emails and contract documents, i contacted my current provider to cancel my services on August 1st. Complete the form to let us know what went wrong and what we can do to put this right for you. The purpose of Performance and Analytics Cookies cookies give us an overall picture of how visitors use our website. Post Reply. To view our privacy policy please click here.

I have tried 3 times so far with no response from them. Two attempts to "thanks virginmobile. Go to Answer.

Firstly, this is absolutely normal for a new Virginmedia connection. Stream from Virgin Media. Virgin Mobile. Shop Mobile Plans. If this is by telephone, please let us know the best numbers to reach you on. A manager may be available to talk to you immediately or they may call you back at a time that suits you. Related Content. In response to jrl Home Phone. In response to goslow. Unfortunately, a formal complaint to VM first of all is a required first step before escalating to the communications ombudsman although a VM complaint is unlikely to produce any useful outcome for the customer Customers who report back on here about ombudsman cases give favourable reports on the experience of using that service. Whether or not a temporary Openreach connection would suit you would depend very much on your local circumstances and what providers and speeds were available at your address. Shop O2 Plans.