Does jb hi-fi repair laptops

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Checked for accuracy by our qualified fact-checkers and verifiers. The end-of-year sales are just around the corner, so you may be considering that big-ticket electrical item you've had your eye on all year. And if you're shopping at one of the nation's major electrical retailers, you'll probably be offered an extended warranty with your purchase. But buyer beware: the sales pitch may mislead you about your consumer rights. More information is available on the Maurice Blackburn website.

Does jb hi-fi repair laptops

A friend bought a laptop with extended warranty from JB. The laptop now won't even power on, and when my friend called JB about it, she was told to send the laptop to the east coast probably Sydney or Melbourne? She is based in Perth. This does not sound right to me. I have a feeling JB is just shamelessly trying to fob her off, without fulfilling their obligation to look after her post-sales. JB HI-FI or the manufacturer will determine, at no cost to the customer , whether the product is faulty and the cause of the fault within a reasonable time frame. Thanks for this. She should not have to pay to send the laptop over to another state, when I am sure she paid JB a fair bit of money for the extended warranty. No it doesn't, you haven't said how old the laptop is also.. Get your friend to take it to JB if it's in the first year if it's after 1 year he needs to call the warranty number then he drops it off at JB and it's sent away. Can't remember how many times this short video from the ABC show The Checkout has helped others, you can return anything that in your opinion you would not have bought the item in the first place because it didn't meet your expectations and is not of a reasonable quality or durable. How does it work? Can I please get your opinions on this matter? Computing Computer Laptop. JB Hi-Fi.

The most common way consumer rights were misrepresented was staff stating or implying that the chances of receiving a free remedy after the warranty period were very slim or nonexistent. Contact JB head office if you get stonewalled by the store.

Warning Your browser version is unsupported. Please update for best experience. Seen it cheaper? Ask for a JB Deal. Live chat with us or call 13 52

Warning Your browser version is unsupported. Please update for best experience. Seen it cheaper? Ask for a JB Deal. Live chat with us or call 13 52 JB Hi-Fi Mobile Extras provides you with a range of benefits, services and support which are aimed at helping you get more out of your new device. Swap your phone anytime. Fixed price screen replacement. Mobile data security. Applecare services.

Does jb hi-fi repair laptops

Warning Your browser version is unsupported. Please update for best experience. Seen it cheaper? Ask for a JB Deal. Live chat with us or call 13 52 JB is the home of big brands. Big laptop brands mean the latest technology, a heap of features, reliability, big warranties, and the durability you need to make the most of your device. All the big laptop brands in Australia call JB home, including:. Getting your hands on a top notch gaming laptop can help take your gaming to the next level. At JB, we have a wide range of laptops for both work and play.

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JB is liable, they can debate with asus, and yes some people would say you do have a case. The length of the period depends on the price and type of product. And also there are more scratches on the lid of the laptop. Joined: Nov 5, Messages: 1, Guaranteed repair time Extended warranty: Repairs for minor faults will be carried out within a specified short timeframe e. JB Hi-Fi offers a 'voluntary warranty period' on top of the manufacturer's warranty. I have a feeling JB is just shamelessly trying to fob her off, without fulfilling their obligation to look after her post-sales. For example, some simply told us that we still had consumer rights after the warranty period, but didn't give much more detail. Need to know Seven in 10 stores in our mystery shop actively misrepresented consumers' rights to a remedy As a consumer, you have rights under Australian Consumer Law, regardless of whether or not you buy an extended warranty Retailers are not allowed to say that your rights are limited to the warranty of the product. Can't remember how many times this short video from the ABC show The Checkout has helped others, you can return anything that in your opinion you would not have bought the item in the first place because it didn't meet your expectations and is not of a reasonable quality or durable. So selling people an extended warranty can lead them to believe they're entitled only to the remedies outlined in that plan such as a repair when they actually may be entitled to a better remedy such as a replacement or refund. Also, some staff got the time period of the voluntary warranty wrong or didn't mention it at all although we didn't penalise a salesperson for that.

One of the most well-known electronics retailers in the Australian market, JB Hi-Fi has long been the go-to for shoppers looking to buy the latest electronics, or spend an hour browsing through the various sections. Starting back in as a single store, JB Hi-Fi has grown to over locations around Australia, with the retailer offering all types of electronics, including computers, TVs, audio systems, phones, music, gaming as well as car stereos, appliances and even musical instruments, making it a one-stop shop for many. However, there are exclusions to JB Deals, including cash back offers and store credits, bundled promotions, grey products, commercial orders, competitor pricing errors, member prices and clearance products, with a full list of the terms and conditions available on the JB Hi-Fi website.

Text-only accessible version. Harvey Norman offers customers the option to buy one, two, three or four years of 'product care' for electrical goods, depending on the product. Under the ACL: Retailers must offer to replace, repair or refund your money in the case of a major fault with a product. OCAU Forums. Joined: Jun 5, Messages: 2, Location: Tasmania. Make a claim. Guaranteed replacement Extended warranty: For eligible faults, which may include minor faults. There is no dollar limit specified and losses can encompass things like damage to flooring from a leaking washing machine. We found this to be a misleading sales technique, as it gives the false impression that people have rights only if they buy an extended warranty. Only when specifically asked about rights without an extended warranty was it acknowledged that we already had rights under consumer law. This means the voluntary warranty policy may actually give you fewer rights than those you're already entitled to under consumer law. Joined: Jan 24, Messages: 4, Location: Local. Food Spoilage. The product care terms and conditions state that if there is a fault with one of the product's "Essential Accessories" — such as the ice maker on a fridge, the remote control for a TV, or the battery for a vacuum — only the accessory will be replaced, not the entire product.