Direct.playstation.com

Any products returned must be sent back with the original packaging and include direct.playstation.com manuals, cables, direct.playstation.com, and accessories. For more details, please see the returns refund policy.

You can pre-order some products on direct. Your credit card will be charged for your pre-ordered item once it is ready to ship. You can. When you check out, we pre-authorize your card for the total estimated amount of all items in your cart. Contact our support specialists for help with your direct. Support Home.

Direct.playstation.com

Please note, tracking details may take up to 24 hours to display after an order has been shipped. See our Shipping FAQ for details. You will receive text messages when your package is on its way, out for delivery, and when it arrives. Please note, the tracking link can take up to 48 hours to show up, even after you have received the shipment confirmation email. Shipments receive updates at various points between pickup and delivery. Contact our support specialists for help with your direct. Support Home. Shipping and order support. Shipping and order support for direct. Check your order status When do orders ship?

Contact our support specialists for help with your direct.

Find out how to manage your PS Direct shipping and payment information. If you have an active pre-order, you can modify the shipping address associated with your pre-order anytime up to 7 days prior to the listed release date of the product. If you were signed in while you made your pre-order reservation you will need to be signed in to modify your reservation. When changing the shipping address please take a moment to make sure your payment method and billing address are up to date. Contact our support specialists for help with your direct. Support Home.

Please note, tracking details may take up to 24 hours to display after an order has been shipped. Find out when your direct. Please follow these steps:. Check your order status to confirm the items for each shipment. Orders may have multiple shipments and items. Please double-check the shipping package and inside the product box es. Sometimes items in the packaging may be missed. Please have your order number ready. If the packaging of your delivery appears to be damaged, please remove and examine the product to see if there has been any damage. If the product has been damaged you can set up a refund or replacement order by visiting the guides below.

Direct.playstation.com

Free Standard Delivery on all orders. Conditions apply. Learn more. The PlayStation Experience.

106 pounds to kg

If you returned your order for a refund, it may take up to 7 business days after the return is processed to reflect on your account. If the packaging of your delivery appears to be damaged, please remove and examine the product to see if there has been any damage. Was this article helpful? Find out how to manage your PS Direct shipping and payment information. Contact PlayStation Support. If you were signed in when placing the order, you can also view your return status through My Orders. Add it to your cart and complete the purchase. Please consider the following when attempting to place an order: Verify the billing and shipping information you are entering during checkout is accurate. Please wait 48 business hours after the tracking update. Please follow these steps: Look for a note from your carrier to see if there were any delivery instructions. Need help? What do you need help with? Enter the discount code. When do orders ship? Contact our support specialists for help with your direct.

Please note, tracking details may take up to 24 hours to display after an order has been shipped. See our Shipping FAQ for details. You will receive text messages when your package is on its way, out for delivery, and when it arrives.

Refunds and replacement. Select the items you want to return, the type of return refund versus replacement , and the reason for the return. Select Confirm Return. Vouchers Redeem codes on direct. This will be removed, usually within 7 days, depending on your financial institution. Returns FAQ. Was this article helpful? Enter your order information. How to pre-order from direct. Find useful support games content. Please note, the tracking link can take up to 48 hours to show up, even after you have received the shipment confirmation email. Packages will be held for 5 business days at the carrier location, before being returned back to the shipper. How to hold a package at a shipping courier location Go to Order look up and select track my order.