Cisco finesse device not accessible

We are trying to login Finesse Desktop Agent and received the Error message as "Device not accessible. Contact your administrator". Find answers to your questions by entering keywords or phrases in the Search bar above. New here?

There may be other reasons or solutions but these steps helped in these particular cases:. Finesse for Supervisors generates a loading report error of insufficient permissions Go into CUIC security and add the user to the supervisor group. Search for:. You may see the following error message if the thing you are trying to delete is locked down: Error occured. One or more records did not get deleted. The pkid column in the device table in the database is being referenced from another table.

Cisco finesse device not accessible

I have a quick question here It's been painful but i am getting. Contact system admin Which seems to be a bug, if you are over 2k users which i don't have. The only thing though, since i migrated these servers to the lab, i had to changed IP, DNS, hostname Therfore, i have lost my license files. Cucm is running on a default license which is fine but i have to get a new license for uccx. Go to Solution. This means the bugs 'should be' unrelated and unique to each solution. When you say "IPCP" I assume, you're talking about IP Communicator. This is accomplished by creating those Application Users accounts i. Make sure your device was added as a 'Controlled Device'.

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I have a quite unusual issue. I have a problematic phone in which certain call center users cant log into on Finesse. Lets say for instance Kristy can log into any phone and workstation through Finesse however, on one specific workstation she can not and gets an error "Device not accessible. Please contact your system administrator. I have checked user roles and the users are exactly identical.

Wonder if any of your fine folks could help me out with a UCCX The current work around I have in place is to lift the handset of the agent phone and then instantly the agent can change state until they logout again Hmmm Ok. How many seat licenses do you have? This is unlikely the problem because if you exceeded this threshold, then it would've likely generated a different error message.

Cisco finesse device not accessible

I have a quite unusual issue. I have a problematic phone in which certain call center users cant log into on Finesse. Lets say for instance Kristy can log into any phone and workstation through Finesse however, on one specific workstation she can not and gets an error "Device not accessible. Please contact your system administrator. I have checked user roles and the users are exactly identical.

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Knowledge Articles. In response to atsaya Needless to say, this issue is mind boggling and I have only about an 8-week course worth of experience with CUCM. Already have a WordPress. Bias-Free Language. This problem can be caused by a number of things. I have a quite unusual issue. BlueBox RedBox. Any account name changes , where possible, should be considered. Use these resources to familiarize yourself with the community:. Find answers to your questions by entering keywords or phrases in the Search bar above.

Have u tried with any other working extn and if that also fails we can eliminate the Phone part and we if possible pls try to collect Finesse desktop logs using the below CLI command, but shld have enabled log capture in the agent login to capture these.

Log in to Save Content. Leave a comment Cancel reply. Updated: June 29, Contact your administrator" The features below are already available : 1. This is what was done prior to pushing Jabber out via AD. Email Address: Subscribe Join other subscribers. Skip to content Skip to search Skip to footer. If your network is live, ensure that you understand the potential impact of any command. I replaced the Ethernet cables and made sure the device had proper connectivity. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. In response to unifiedcomm. Contact your system administrator. Turn it off by dialing Post Reply. Smooth is Fast.