Cartwright lighting

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Cartwright lighting

Broken light from Cartwright. Not great considering the cost. I have spent a week and several phone calls to them to find out how they are going to fix the situation. They have told me twice now that they will go dig around in the back to see if they have any extras laying around! Pretty ridiculous for an upscale lighting store. My last phone call they said all the salespeople and the manager were busy and never called back. Unfortunately, the manufacturer says they cannot deal with me directly, that the store itself would have to contact them. When I told the manufacturer that I am getting nowhere with Cartwright, they suggested that I call one of the other three authorized dealers of this brand of light. Totally insane. So, keep this in mind when you plan your reno.

Judy S. LED Fixture. Looks good.

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Cartwright lighting

Think your friends might be familiar with this business? Ask your friends on Facebook to see what they think. This massive lighting showroom will pretty much blow your mind.

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I was but through to someone named BONNIE who wouldn't even let me finish speaking before rudely interrupting me to ask me if I "called my builder". I phoned Cartwright and spoke to Rebecca in the service department and she was an absolute sweetheart and very friendly. Unfortunately, the manufacturer says they cannot deal with me directly, that the store itself would have to contact them. Email Address. After we moved in I picked up the crystal from the store and waited about a week and a half to put it on the lights. The woman who helped us seemed to pay attention to what I was looking for and led me to products that fit these needs perfectly. Looks good. We confirmed over the phone. Light Fixtures. Please feel free to contact me at So, keep this in mind when you plan your reno. You've rejected analytics cookies. We look forward to working with you and your mother in the future. Company Response Hello Michael, Thank you so much for your review! Our company philosophy focusses a lot on ensuring strong customer service, and even though we made an error, I am happy to hear that it was cleared up for you in a timely manner.

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We offer a wide selection of lighting products for inside or outdoors, along with access to limitless styles and price options. Very pleasant and knowledgeable staff! Log In. Accounts Next accounts made up to 30 September due by 30 June Last accounts made up to 30 September Not great considering the cost. Indicates how well a pro reacts to reviews and review-related interactions with Homeowners. Don't show this pop up again. The only issue that we had was that our light went up in price due to the CDN dollar went down vs the US dollar. I understand how frustrating it must have been to get home and realize you were missing pieces, we will be sure to go over your review with our staff and remind them how important it is to check each box thoroughly before the customer leaves the store. My last phone call they said all the salespeople and the manager were busy and never called back. Rude Service on Phone. She was extremely rude, dismissive, and not even the least bit helpful.