Bt cordless phone troubleshooting

There can be several reasons why you can't make or receive calls. There can be several reasons for this.

Go to Solution. Thank you for rasing this. I'm sorry to hear your having issues your recently purchased BT product. Firstly, Try rebooting the handset having the issues by holding down the power button. If this hasn't worked try reseting the handset. Resetting The default system PIN is You can change this to your own preferred 4-digit code.

Bt cordless phone troubleshooting

If your handset won't switch on, there are some quick and simple things you can check. Follow the steps for the handset you're using:. If your handset won't charge, check that it's correctly positioned in the charging base, that the base is connected to the power plug and the mains electricity supply is turned on. You could also try using a different set of rechargeable batteries. If this doesn't work, follow the steps below for the handset you're using. Also see Digital Voice: How do I set up my service? Report and fix your landline problem. If we can't find a fault or fix the problem online, we'll give you the option to book an engineer appointment. If you can't connect to your BT Broadband, you can also do all of this using your mobile internet connection. Visit our contact pages for other ways to get in touch.

Try the following:.

If your cordless phone doesn't ring, please try these checks: Make sure the ringer volume on your phone is not turned down or switched off. If you need help, check the user guide for your phone. Make sure you are using the phone line cord that you received in the box with the phone. Don't use one from another phone. If the link isn't restored, register the phone again to the base.

Our product pages give you product specifications, links to user guides and other documentation, plus helpdesk and support information where applicable. Charges may apply. BT quick set-up user guide. BT product specification sheet. Replacement parts including batteries, line cords and additional handsets are available from the product helpdesk. Ask the BT Community.

Bt cordless phone troubleshooting

I have removed the batteries and put them back and nothing changes. Cannot see how to reset the handset. The other handset is working perfectly. Go to Solution. The first thing to do is to power down the base unit for about a minute, so the handset link is re-initialised. By email: Click here for email support.

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Message 3 of 3. If you make a mistake, select Clear to delete a digit. If you need help, check the user guide for your phone. Press to highlight Reset and press Select. You could also try using a different set of rechargeable batteries. Firstly, Try rebooting the handset having the issues by holding down the power button. Message 2 of 3. Ask the BT Community. Please select one feedback option. Print these instructions. I didn't get the information I need. You do this by adding together the REN value of each device it's normally shown on the base. To find out how to see the blocked number list and call types blocked.

If your handset won't switch on, there are some quick and simple things you can check. Follow the steps for the handset you're using:. If your handset won't charge, check that it's correctly positioned in the charging base, that the base is connected to the power plug and the mains electricity supply is turned on.

If you've a BT line it's possible that call diversion's set-up. Try the following: Check the power adapter is correctly connected to the base Check the cordless phone batteries are correctly installed and fully charged Check the cordless phone and base are in range of each other and not blocked by thick walls. There can be several reasons for this. Follow the steps for the handset you're using:. If we can't find a fault or fix the problem online, we'll give you the option to book an engineer appointment. Help and support Landline and Digital Voice Why can't I make or receive telephone calls cordless phones? I didn't get the information I need. Contact us. What problem are you having? I'm sorry to hear your having issues your recently purchased BT product.