Ace rental car

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Our promise. We provide a buying advantage with verified reviews and unbiased editorial research. A link has directed you to this review. Its location on this page may change next time you visit. The encounter left me utterly dismayed and disappointed in the level of professionalism displayed by one of their employees. Upon questioning the pricing discrepancy and requesting verification for a phone number, the employee's demeanor quickly turned hostile and degrading. Instead of addressing my concerns with courtesy and respect, he resorted to berating me, refusing to finish the transaction, and even turning off his computer before walking away.

Ace rental car

Robert Sorensen and Ken Osterand, native Chicagoans and lifelong friends, first ventured into business together by opening two car washes in Indianapolis W. Washington St. In , in order to meet the demand for car rental from the surrounding neighborhoods, the two men added 10 Volkswagens to their business, operating under the Airways Rent A Car brand until early Later that year, with an interest in expanding their operations to the Indianapolis International Airport , Sorensen, Osterand and nine other Airways Rent A Car operators, broke away from the Airways system and co-founded the now defunct American International AI Rent a Car franchise system. Osterand retired in , leaving Sorensen the sole owner, and by , his operations had grown to several locations throughout Indiana and the Chicago area. It was in that year, after several years of experimentation and dissatisfaction with the system, that Sorensen finally broke off from AI and launched the ACE Rent A Car brand. This level of brand exposure helped lay the foundation for the launch of ACE's licensee network that same year. Following Sorensen's death in , his nephew Richard Radzis and long-time employee, Charlie Mullen, took over as primary owners. Over the next 19 years, Radzis and Mullen expanded the footprint of their 3, vehicle business into Arizona, Minnesota and Texas, before selling their rental operations to Avis Budget Group in , while still retaining ownership of the ACE Rent A Car brand, licensee system and proprietary software. As of , the ACE Rent A Car brand had more than licensed locations in over 56 countries, and is the largest system of independent rental car operators in the world. In , ACE was ranked highest in customer satisfaction in the J. Power Customer Service Champions across twenty service industries.

Washington St. Additional information. Cons: check out and check in of the car is a bit more difficult than the norm as they check the car for damages carefully in and out.

Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy. Cons: Pushy representative. Pushed insurance on you. Couldn't get through to call local office about a change in plans. Pros: Agents were quick and got us through the line and to about car efficiently.

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Ace rental car

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research. A link has directed you to this review. Its location on this page may change next time you visit. The encounter left me utterly dismayed and disappointed in the level of professionalism displayed by one of their employees. Upon questioning the pricing discrepancy and requesting verification for a phone number, the employee's demeanor quickly turned hostile and degrading. Instead of addressing my concerns with courtesy and respect, he resorted to berating me, refusing to finish the transaction, and even turning off his computer before walking away.

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No telephone contact. Worse was we had to wait almost an hour to be picked up from the airport. Book Ace car rentals in Orlando Same drop-off. The car smelled like stale cigarettes. Cons: When I picked up the car and was asking about where some of the buttons were in the car, lights, windshield wipers, the person seemed very annoyed when I asked her to spend a few minutes showing me the truck. Ace charged me for a windshield repair that did not occur while I had rented the car. Milan Brossard, Other. Robert Sorensen and Ken Osterand, native Chicagoans and lifelong friends, first ventured into business together by opening two car washes in Indianapolis W. Thanks Ronald 11 Thanks for your vote! Never imagined that could be an option. Are you this business? Toggle limited content width.

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Not expected from a reputable company member of Avis Budget Group. Fri: Drop off was a breeze. This will not stop until the company policies change and employees retrained. American car rental company. Business hours. Rental Conditions. Note, it was still less than the onsite airport rentals, but more transparency upfront would be appreciated. I rented a premium full size SUV such as a suburban however the location only had full size. Please note that the International Driving Permit is valid only if accompanied by the regular driver license. At some Ace rental locations, drivers need to be 25 years old in order to rent a car.